Description

Part-Time Customer Service Jobs in Bengaluru - Evening Shifts

Job Overview
Location: Bengaluru, Karnataka, India
Job Type: Part-Time
Salary: ₹65,000 per month
Additional Details:
Job ID: 18031

Job Summary
Amazon is currently seeking a dedicated and proactive individual to join our customer service team as a Part-Time Customer Service Representative in Bengaluru. This role is perfect for individuals looking to work in the evening shift, offering flexibility for those with other commitments during the day. The successful candidate will handle customer inquiries, provide excellent service, and ensure customer satisfaction through effective communication and problem-solving. Join us for a rewarding work-from-home opportunity with a global leader in customer service.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Resolve customer issues efficiently, ensuring a high level of customer satisfaction.
• Provide accurate information about Amazon products, services, and policies.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their issues have been resolved.
• Process orders, forms, and requests as needed.
• Collaborate with team members to meet daily, weekly, and monthly service targets.
• Adhere to Amazon policies and procedures to maintain a high level of customer service.

Required Skills and Qualifications

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging customer situations.
• Proficient in using computers, CRM software, and basic office applications.
• Reliable internet connection and a quiet working environment.
• Strong multitasking abilities to handle high call volumes during peak hours.
• Ability to work independently and as part of a team.

Experience

• Prior experience in a customer service or call center role is preferred but not required.
• Experience with customer service tools and platforms is a plus.

Working Hours

• Evening shifts from 5:00 PM to 10:00 PM (flexible shift hours can be arranged based on availability).
• Part-time, with the possibility of additional hours based on business needs.

Knowledge, Skills, and Abilities

• Customer-centric mindset, with a focus on providing the best possible service.
• Good knowledge of customer service principles and best practices.
• Strong organizational skills to track and manage customer interactions.
• Ability to work in a fast-paced environment while maintaining a high level of accuracy.
• Proficiency in using Microsoft Office Suite and CRM systems.

Benefits

• Competitive hourly wage with performance-based incentives.
• Flexible part-time hours, ideal for students or individuals seeking evening work.
• Work-from-home opportunity, offering convenience and flexibility.
• Paid training and professional development opportunities.
• Supportive and collaborative team environment.

Why Join Amazon?

• Join a company that values its employees and provides opportunities for growth and development.
• Enjoy a healthy work-life balance with flexible working hours.
• Be part of a dynamic and customer-focused team that works together to deliver exceptional service.
• Enjoy the benefits of working remotely, saving time and commuting costs.

How to Apply
Interested candidates can apply by submitting their updated resume along with a brief cover letter outlining their qualifications and interest in the position. Please email your application to us. We look forward to hearing from you and potentially welcoming you to our team at Amazon!

Part-Time Customer Service Jobs in Bengaluru - Evening Shifts

Opening For Female Freelancer/Home-Based Work - Recruiter For Recruitment

Tesla

Full Time

₹60000/

Work From Home