Date Posted
13-Jul-2026
Location
Haryana (HR), 1
Job Type
Full Time
Company
Huntsman
Description
Job Title: Business Analyst – TLS Backoffice Function
Company: American Express
Location: Gurugram, Haryana
Shift & Schedule: Fixed shift (between 10:30 AM – 10:30 PM, flexibility required based on business need)
Job Type: Full-time
About American Express
At American Express, we believe that with the right backing, people and businesses have the power to move forward in meaningful ways. As part of Team Amex, you’ll join a diverse and global community committed to excellence, integrity, and supporting each other.
You will grow in an inclusive environment that recognizes your contributions, values your ideas, and provides opportunities for learning and development, while supporting your personal and professional well-being.
Role Overview
As a Business Analyst within the TLS (Travel & Lifestyle Services) Backoffice function, you will play a key role in driving operational efficiency and business decision-making through data analysis, reporting, and process improvement. You’ll work with cross-functional teams, analyze complex data sets, manage vendor interactions, and provide strategic insights to senior leadership.
Key Responsibilities
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Operational & SLT Reporting:
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Serve as an SME for data-related activities across the TLS Backoffice.
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Design, develop, and maintain reporting dashboards and MIS tools for senior leadership.
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Data Analysis & Process Improvement:
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Conduct deep-dive data analysis using big data platforms (CS, Lumi, etc.).
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Apply analytics to identify payment mismatches, performance gaps, and recommend improvements.
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Vendor & Commission Management:
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Manage the end-to-end process for lodging commission payments from 3rd-party vendors.
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Review and validate vendor booking/payment data across global markets.
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Stakeholder Engagement:
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Partner with business teams to translate data insights into business strategies.
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Provide data support and respond to queries from leadership and global stakeholders.
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Project & Communication Management:
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Lead ad-hoc analytical projects and prepare strategic presentations.
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Collaborate with internal teams to communicate key findings and insights.
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Innovation & Automation:
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Explore and build new ODLs for missing metrics.
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Recommend and implement data-driven solutions to enhance operational performance.
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Minimum Qualifications
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Technical Skills:
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Advanced proficiency in SQL, VBA, Power BI, Tableau, Python/R.
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Strong experience with MS Excel, PowerPoint, MS Access.
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Data modeling and dashboard creation expertise.
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Experience:
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3–6 years of overall experience, with at least 3 years in a business analysis or data analytics role.
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Experience working in an analytical/reporting environment, ideally in a matrix structure.
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Soft Skills:
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Strong communication and presentation skills with executive presence.
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Ability to manage sensitive data with integrity.
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High attention to detail, organizational skills, and the ability to manage multiple priorities.
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Education:
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Bachelor’s or Master’s degree in a relevant field.
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Flexibility:
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Open to working any shift within the 10:30 AM – 10:30 PM window.
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Preferred Qualifications
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Knowledge of Travel systems and key performance metrics/infrastructure.
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Prior experience with Big Data, LUMI, IDN, and Cornerstone platforms.
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Background in the travel industry is a plus.
Employee Benefits
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Competitive base salary and bonus incentives
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Comprehensive health insurance (medical, dental, vision, life, and disability)
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Retirement and financial well-being support
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Flexible working model – hybrid/onsite/virtual based on role
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Paid parental leave and family support benefits
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Access to on-site wellness centers (location dependent)
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Healthy Minds Program – confidential mental health support
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Ongoing career development, training, and learning programs
Equal Opportunity Statement
American Express is an equal opportunity employer. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or age.
Employment at American Express is contingent upon successful completion of a background verification check, subject to local laws and regulations.
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