Date Posted
08-Jul-2026
Location
Haryana (HR), 1
Job Type
Full Time
Company
Group
Description
Job Title: Forecasting and Business Planning Analyst
Location: Gurugram, Haryana
Employment Type: Full-time
Benefits: Flexible Schedule, Health Insurance, Competitive Salary, Bonus Incentives
About American Express:
At American Express (Amex), we empower people and businesses to achieve extraordinary progress. When you join Team Amex, you become part of a global, diverse community committed to supporting our customers, communities, and each other.
At Amex, you’ll be recognized for your contributions, leadership, and impact—while having the opportunity to grow both personally and professionally. Together, we lead with integrity, foster inclusion, and deliver the world’s best customer experience.
Join Team Amex and let's lead the way together.
Role Overview:
As a Forecasting and Business Planning Analyst, you will play a key role in developing and executing world-class forecasting and planning models, contributing to the Global Capacity & Contact Management’s innovative transformation.
You will leverage decision science, data analysis, and advanced modeling techniques to deliver accurate outcomes while ensuring service level excellence across the Global Services Group (GSG). This position requires strong analytical and problem-solving skills and the ability to collaborate with cross-functional teams including Finance, Operations, and MIS partners.
Key Responsibilities:
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Forecasting & Modeling:
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Develop, integrate, and maintain accurate long-term volume forecasting models.
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Ensure accurate and timely forecasts that drive business decisions and service level outcomes.
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Workforce Planning:
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Partner with Global Planning Teams to create, communicate, and coordinate workforce plans.
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Ensure these plans align with service level targets and shareholder objectives.
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Stakeholder Collaboration:
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Build and maintain strong relationships with business stakeholders.
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Regularly communicate and provide feedback on plan execution.
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Strategic Insights:
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Analyze business data to deliver strategic insights and evaluate short- and long-term opportunities.
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Collaborate with functional teams to assess business growth initiatives and risk concerns.
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Analytical Innovation:
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Apply quantitative techniques to solve business problems.
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Support transformational change and analytical advancements across the organization.
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Quality Assurance:
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Validate key data inputs and outputs to ensure accuracy and consistency.
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Minimum Qualifications:
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Education:
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Bachelor’s degree in Computer Science, Engineering, Mathematics, Statistics, or a related field.
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Technical Skills:
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Proficiency in Advanced Excel, Power Query, Power BI, SQL, and Python.
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Ability to synthesize large data sets into actionable insights.
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Analytical & Problem-Solving Skills:
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Strong analytical abilities and critical thinking to drive business solutions.
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Demonstrated experience in delivering results in a global and matrixed environment.
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Flexibility:
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Willingness to work flexible hours to meet business needs.
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Preferred Qualifications:
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Experience with forecasting, MIS reporting, and automation techniques.
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Demonstrated success in data analysis and model building.
Why Join #TeamAmex?
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Comprehensive Benefits:
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Competitive base salary and bonus incentives.
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Support for financial well-being and retirement.
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Medical, dental, vision, life insurance, and disability benefits (location-dependent).
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Work-Life Balance:
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Flexible working models: Hybrid, Onsite, or Virtual (based on role).
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Generous paid parental leave policies.
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Wellness & Mental Health:
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Free access to on-site wellness centers (location-based).
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Confidential counseling through our Healthy Minds program.
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Career Growth:
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Training and development opportunities.
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Internal mobility for new job openings and professional growth.
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Diversity, Equity, and Inclusion:
American Express is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, disability, or any other protected status.
If you require reasonable accommodations during the hiring process, please inform us.
Your Next Step:
If you are passionate, data-driven, and eager to make an impact—apply today!
Join American Express and take your career to the next level.
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