Analyst, Virtual Relationship Manager, Consumer Banking Group
English
₹15000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
06-Jul-2026
Location
Maharashtra (MH), 1
Job Type
Full Time
Company
Group
Description
Job Opportunity: Treasures Virtual Relationship Manager
Job Details
- Job Type: Full-Time
- Location: India (Remote & Digital Engagement)
- Industry: Banking & Financial Services
About DBS Consumer Banking Group
As Asia’s leading bank, DBS Consumer Banking Group offers a comprehensive range of financial solutions, including deposits, investments, insurance, mortgages, credit cards, and personal loans. Our goal is to help customers realize their financial aspirations at every stage of life.
DBS India Consumer Banking
DBS India Consumer Banking Group includes:
✔ digibank (Retail Banking) – A digital-first banking experience.
✔ Treasures (Wealth Segment) – Comprehensive wealth management services for affluent clients.
We prioritize customer-centric value propositions, quality client acquisition, and innovative distribution channels to serve over 2.6 million customers worldwide. Our commitment to technology-driven banking ensures we stay ahead in understanding and meeting customer needs.
The Treasures Virtual Relationship Manager (VRM) plays a key role in enhancing the client experience through multi-channel engagement, leveraging technology and digital platforms.
Key Responsibilities
Client Acquisition & Relationship Management
✔ Acquire new clients through e-boarding of provided leads and nurture relationships for sustainable AUM growth.
✔ Establish the Virtual Relationship Channel as a key revenue contributor through effective engagement across multiple communication channels.
✔ Ensure a balanced product mix—driving both New-to-Bank (NTB) customers and deeper engagement with existing customers.
Customer Experience & Service Delivery
✔ Deliver outstanding customer satisfaction through timely engagement and query resolution.
✔ Interact with new customers to explain product features and assist in onboarding.
✔ Encourage DBS India clients to utilize digital banking channels for seamless transactions.
Wealth & Portfolio Management
✔ Ensure high-quality engagement with Emerging Affluent & Treasures clients to develop sustainable relationships.
✔ Collaborate with Wealth, Insurance, and Investment specialists to drive timely portfolio reviews.
✔ Work with key channels (SME, CEP, IBG, DBS Experience Centers) to onboard and qualify clients as Treasures.
Operational Excellence & Compliance
✔ Facilitate digital onboarding, upgrades, and wealth transactions through secure digital processes.
✔ Ensure accurate execution of customer instructions by collaborating with internal teams and operations.
✔ Gather and analyze customer feedback to improve products, services, and operational processes.
✔ Adhere to DBS India and Group compliance standards, ensuring regulatory requirements and quality assurance.
Key Qualifications & Skills
Experience & Industry Knowledge
✔ 2-3 years of experience servicing high-net-worth clients in a financial institution or KPO.
✔ Strong knowledge of wealth management products (investments, insurance).
✔ Customer-oriented mindset with the ability to understand and fulfill client financial needs.
✔ Experience in handling client requests via digital channels and online banking platforms.
Technical & Language Proficiency
✔ Proficiency in MS Office & digital banking tools.
✔ Good command of English & Hindi (fluency in Marathi, Bengali, Tamil, Telugu is an advantage).
✔ Holding AMFI / IRDAI Composite license would be beneficial.
Core Competencies
✔ Strong selling & influencing skills to drive customer acquisition and product adoption.
✔ Excellent communication & interpersonal skills.
✔ Ability to work independently in an ambiguous and fast-paced environment.
✔ Strong execution skills—capable of driving business growth through sales and marketing strategies.
Work Relationships & Collaboration
✔ Engage remotely with clients while working closely with branch teams for seamless support.
✔ Collaborate with channels, segments, and clusters to ensure consistent service delivery and business success.
DBS India Culture & Values
At DBS, we foster a workplace that values:
✔ Continuous professional development and career growth.
✔ Flexible working opportunities in an inclusive and diverse environment.
✔ Integrity, customer focus, and operational excellence.
We drive success through PRIDE 2.0 value-based propositions by:
???? Ensuring customer satisfaction and reducing complaints.
???? Building trust, passion, and a strong DBS reputation.
???? Developing self-knowledge and continuous learning.
???? Upholding the highest standards of honesty and integrity.
???? Join DBS and be a part of a transformative banking experience!
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