Associate Analyst – Contact Center Reporting & Administration
English
₹20000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
05-Jul-2026
Location
Haryana (HR), 1
Job Type
Full Time
Company
Huntsman
Description
Job Title: Training Analyst – Contact Centers
???? Location: Gurugram, Haryana
???? Company: United Airlines Business Services Pvt. Ltd.
???? Job Type: Full-time
About United Airlines:
At United Airlines, we are redefining the future of aviation by enhancing travel experiences for customers worldwide. Our 100,000+ employees bring together diverse skills and experiences to drive innovation and excellence in the industry.
As part of our Contact Centers team, you will:
✔ Assist customers with travel concerns
✔ Process refunds
✔ Handle flight recovery
✔ Conduct quality assurance checks
✔ Contribute to training initiatives and systemwide improvements
We offer industry-leading health plans, travel benefits, and career growth opportunities in a global work environment.
Job Overview & Responsibilities:
As a Training Analyst, you will own and manage Contact Center training administration, data analysis, and reporting. Your role involves identifying trends, providing insights, and recommending improvements for training programs. You will collaborate with Workforce Management teams and other key stakeholders to optimize training efficiency.
Key Responsibilities:
✅ Training Coordination & Administration
- Schedule and manage training programs in coordination with Workforce Management teams.
- Track, report, and document training initiatives using the company’s Learning Management System (LMS).
✅ Data Analysis & Reporting
- Collect, monitor, and analyze business data to generate custom reports on cost control, training effectiveness, and process improvements.
- Identify data trends and provide actionable insights.
- Publish daily, weekly, and monthly reports on training performance.
- Develop data models for maintaining historical training data.
✅ Process Improvement & Automation
- Look for opportunities to improve and automate data processes.
- Maintain system enrollment records and survey creation for training programs.
???? Note: This position is offered on local terms and conditions. Employment visas or expatriate assignments will not be provided.
Qualifications & Requirements:
✅ Required:
✔ Education: Bachelor’s degree or equivalent work experience
✔ Skills:
- Strong analytical skills
- Advanced Excel proficiency
- Excellent organizational & multitasking abilities
- Collaboration & teamwork skills
✔ Experience: Minimum 1+ years working with data and reporting
???? Preferred:
✔ Prior experience in a Contact Center
✔ Spotfire knowledge
✔ Qualtrics experience
✔ Continuous improvement methodologies (Six Sigma, etc.)
✔ Prior analytical work experience
Why Join Us?
???? Work with one of the world’s largest airlines
???? Career development opportunities
✈ Travel benefits across United’s global route network
???? Best-in-class wellness programs
???? Ready to be part of a global team that’s shaping the future of travel? Apply today!
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