Date Posted
05-Jul-2026
Location
Haryana (HR), 1
Job Type
Full Time
Company
Group
Description
Job Location
???? Gurugram, Haryana
Benefits
✅ Health Insurance
Job Description
At American Express, we empower individuals and businesses to achieve their goals with the right support. By joining Team Amex, you become part of a diverse and global community that is dedicated to supporting our customers, colleagues, and communities.
We offer comprehensive benefits, career development programs, and workplace flexibility to help you build a unique and meaningful career. At American Express, every employee is recognized for their contributions, leadership, and impact. Together, we strive to provide the best customer experience every day, in a workplace where everyone feels seen, heard, and valued.
Role Overview – GOCM Team
The Global Operations Capacity Management (GOCM) Team is responsible for key workforce and operational processes, including:
✔ Inventory management
✔ Prohance management
✔ Scheduling and shrinkage planning
✔ Real-time management
✔ Local site support services
The Workforce Planning team provides long- and short-term forecasting and capacity planning across various markets and business lines. The GOCM team then translates these long-term plans into weekly and daily operational plans, ensuring optimal network efficiency and resource utilization.
GOCM capabilities will support CFN’s inbound, outbound, and back-office functions.
Key Responsibilities
- Analyze key metrics to improve operational efficiency and productivity.
- Utilize multiple American Express data sources to generate reports and analytics.
- Lead projects and ensure their timely completion within strict deadlines.
- Develop and implement an inventory strategy at the network level for the CFN Business Unit.
Minimum Qualifications
???? Graduate degree required
???? Proficiency in MS Excel for data manipulation and analysis
???? Experience in analytics, inventory management, or workforce planning
???? Must have at least a G3/L3 rating in the most recent PMP review
???? Should not be under any counseling at the time of application
???? Minimum tenure: B28 - 18 months, B30 - 12 months
Preferred Qualifications & Skills
✔ Experience in:
- MIS or business/data analytics
- Capacity planning, dialer, or inventory management
- Service level planning or workforce management
✔ Proficiency in: - Python, Tableau, Sisense, and SQL
✔ Strong problem-solving and analytical skills
✔ Ability to manage multiple priorities in a matrix environment
✔ Self-starter with attention to detail and critical thinking skills
Employee Benefits & Perks
At American Express, we prioritize our employees’ mental, financial, and physical well-being throughout their careers.
Key Benefits Include:
✅ Competitive starting salary
✅ Performance-based incentives
✅ Retirement and financial security assistance
✅ Comprehensive health insurance (medical, dental, vision) – location-based
✅ Flexible work models (hybrid, onsite, virtual) based on business needs
✅ Generous paid time off policies for parents (location-based)
✅ Free access to on-site wellness centers staffed by doctors and nurses (location-based)
✅ Confidential counseling support via the Healthy Minds program
✅ Continuous training and professional development opportunities
Diversity & Inclusion Statement
American Express is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other legally protected status.
All employment offers are subject to successful background verification, in accordance with applicable laws and regulations.
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