Client Services Analyst
English
₹15000/MONTH
1 Year
Bachelor's (Preferred)
Work From Office
Date Posted
14-Jul-2026
Location
Tamil Nadu (TN), 1
Job Type
Full Time
Company
Huntsman
Description
Job Title: Client Support Representative (Night Shift)
Job Type: Full-time
Location: Remote
Shift & Schedule: Monday to Friday, 6:30 PM to 3:30 AM (Weekend availability required)
About Crypto.com:
Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest-growing global cryptocurrency platform. Their mission is to bring Cryptocurrency in Every Wallet™, providing a secure, private, and compliant platform for all users. Crypto.com is dedicated to accelerating the adoption of cryptocurrency through innovative solutions while supporting the next generation of creators and entrepreneurs.
Job Summary:
As a Client Support Representative for Crypto.com’s Nadex division (North American Derivatives Exchange), your role is to deliver world-class, industry-leading support to a global client base across various written channels. This entry-level role offers the chance to work in a fast-paced, challenging, and team-focused trading environment. You don’t need a finance background, just a passion for customer service and a willingness to learn more about financial markets.
Key Responsibilities:
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Client Support:
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Provide client support for the CDNA Chicago office during night shifts (6:30 PM to 3:30 AM) Monday to Friday.
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Address queries from international clients on all products (e.g., Binary Options, Knockouts, Spread Options) and multiple trading platforms.
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Assist clients with account and trading inquiries via email and live chat, ensuring adherence to SLAs and delivering seamless support.
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Offer first-line technical support for IT-related issues, including platform and chart-related problems.
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Collaboration & Issue Resolution:
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Work with non-client facing departments to resolve client issues and provide accurate service.
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Maintain procedure manuals and documentation.
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Proactively identify potential risks or fraud and escalate issues to management when necessary.
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Foster strong relationships with colleagues and other departments.
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Adapt quickly to procedural and technological changes while meeting deadlines and complying with evolving regulations.
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Qualifications & Experience:
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Experience:
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3-4 years of working experience in a customer-facing role.
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Proven experience with process improvement and optimization.
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Strong team-oriented mindset.
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Education:
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Degree-level education is required.
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Skills:
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Fluency in English (verbal and written).
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Strong problem-solving skills with a proactive attitude.
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Ability to interpret and adapt to complex regulatory guidelines.
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Ability to manage multiple tasks with conflicting deadlines while maintaining high accuracy.
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Knowledge of Salesforce/CRM systems is desirable.
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Proficiency in Microsoft Office (Excel, Word).
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Strong organizational, time management, and interpersonal skills.
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Ability to work in shifts, including weekends and non-standard hours.
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Desirable Skills:
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Basic math skills, particularly mental arithmetic.
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Proactive in identifying and solving problems logically and analytically.
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Strong organizational and time management skills.
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Ability to thrive under pressure in a fast-paced, ever-changing environment.
Work Perks & Benefits:
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Competitive Salary
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Medical Insurance: Extended coverage for dependents.
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Annual Leave: Including birthday and work anniversary leave.
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Work Flexibility: Flexi-hours with hybrid or remote setup.
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Internal Mobility Program: Career growth through diverse opportunities within Crypto.com.
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Work Perks: Crypto.com Visa card provided upon joining.
Note: The benefits package may vary depending on regional requirements, and more details will be available from the talent acquisition team.
Life @ Crypto.com:
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Empowered to think big and explore new opportunities while working with a talented, ambitious, and supportive team.
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A transformational and proactive working environment that fosters innovation.
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Career growth through skill development that shapes both personal and professional growth.
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A strong work culture where employees support and help each other.
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A cohesive team committed to the ultimate goal: Cryptocurrency in every wallet.
Why Join Us?
Crypto.com is an equal opportunities employer, valuing diversity and inclusion. The company is committed to creating an environment where everyone has the opportunity to succeed, and personal data provided by applicants will be used solely for recruitment purposes.
If you’re ready to kickstart your career in a dynamic, innovative industry, apply now and join the Crypto.com team!
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