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Date Posted
06-Jul-2026
Location
Karnataka (KA), 1
Job Type
Full Time
Company
Group
Description
Customer Care Analyst
Job Details
- Job Type: Full-time
- Location: Bengaluru, Karnataka (Hybrid Work)
- Shift: Monday – Friday, 5:30 PM – 2:30 AM
- Work Arrangement: 3 days in-office, 2 days work from home
- Benefits: Work from home flexibility
Why Join Us?
At MillerKnoll, our purpose is to design for the good of humankind. We strive every day to create workplaces that inspire and evolve. Being part of MillerKnoll means joining something bigger than just a job—it’s about redefining modern design for the 21st century.
As a global leader in office furnishings, our success enables us to support causes that align with our values, building a more sustainable, equitable, and beautiful future for everyone.
Company Overview
MillerKnoll is a renowned global manufacturer of office furnishings, committed to design excellence and innovation. Our portfolio includes:
✔ Office systems
✔ Seating solutions
✔ Storage and case goods
✔ Tables and desks
✔ Textiles and accessories
Our mission is to create furnishings that inspire, evolve, and endure in modern workplaces.
General Purpose
The Customer Care Analyst is responsible for the proactive ownership and coordination of orders, ensuring seamless order processing, warranty handling, revisions, and reporting.
This role supports the Shared Services team to meet customer expectations while aligning with MillerKnoll’s financial and contractual requirements.
In this fast-paced environment, critical thinking, attention to detail, and strong customer engagement skills are essential.
Key Responsibilities
✔ Order Management & Coordination
- Process and coordinate customer orders, revisions, and warranty claims.
- Work closely with internal teams and external dealers/customers to obtain necessary order details.
- Maintain accurate workflow databases for seamless operations.
- Ensure 100% order fulfillment, collaborating with relevant teams to meet customer expectations.
✔ Customer Experience & Communication
- Resolve assigned cases within Service Level Agreements (SLA) to provide an exceptional customer experience.
- Effectively communicate and coordinate special order requirements.
- Assist with additional duties and reporting as assigned by management.
✔ Continuous Improvement & Problem-Solving
- Identify and implement process improvements for better efficiency.
- Analyze customer order trends and recommend solutions to enhance customer service.
- Utilize problem-solving skills to manage multiple priorities while maintaining a sense of urgency.
Educational Qualification & Experience
✔ Bachelor’s degree in any field.
✔ 2-3 years of experience in order management, fulfillment, or related roles.
✔ Experience in Oracle/JDE/MySign/SAP applications for order entry/modification.
Skills & Abilities
✔ Independent Work & Multitasking
- Ability to work with minimal supervision while managing multiple issues/processes.
- Demonstrates attention to detail and accuracy in work.
✔ Customer-Focused Communication
- Strong interpersonal and organizational skills.
- Professional and tactful communication with internal and external stakeholders.
✔ Technical Proficiency
- Experience with Microsoft Office Suite (Excel, Word, PowerPoint) and Google products (Docs, Sheets, Forms).
- Knowledge of Salesforce is preferred.
✔ Analytical & Problem-Solving Skills
- Ability to analyze data, identify trends, and drive effective solutions.
- Strong sense of urgency to meet deadlines.
Diversity & Inclusion at MillerKnoll
We hire everyone! MillerKnoll is committed to fostering a workplace that is inclusive of people of all abilities, gender identities, ages, ethnicities, and sexual orientations.
We are equal opportunity employers, welcoming veterans and individuals with disabilities. If you require reasonable accommodations during the application or interview process, please contact
Join us at MillerKnoll and be part of a company that is shaping the future of modern workspaces! ????
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Jobjaniye.com. does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms such as Indeed, LinkedIn, and other recognized job websites.
By using our website, you acknowledge and accept the above terms and conditions. Thank you for visiting Jobjaniye.com., and we wish you success in your job search.
For any inquiries or to raise a complaint, please contact us at jobpostingcustomercare@gmail.com.