Customer Crisis Business Analyst
English
₹15000/MONTH
1 Year
Bachelor's (Preferred)
Work From Office
Date Posted
13-Jul-2026
Location
Haryana (HR), 1
Job Type
Full Time
Company
Huntsman
Description
Job Title: Analyst – Customer Crisis Recovery Program
Company: American Express Global Business Travel (Amex GBT)
Job Type: Full-time
Location: Gurugram, Haryana
About Amex GBT
At Amex GBT, we believe in travel as a force for good. Our team thrives in an inclusive and collaborative culture where every colleague’s voice is valued. We support our colleagues’ personal and professional success while making a tangible impact on the travel industry.
What You’ll Do on a Typical Day
As an Analyst in the Customer Crisis Recovery Program, you will play a critical role in monitoring potential threats to travelers, delivering insights to business partners, and supporting crisis management processes globally. This high-visibility role requires 24/7 shift coverage as part of a rotation based in India.
Key Responsibilities:
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Monitor the program mailbox for threats requiring immediate action
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Deliver sensitive reports and critical updates to business partners
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Assist the Program Leader with analytics and project deliverables
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Host debriefs and propose improvements to the recovery program
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Support enterprise crisis teams during escalated events
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Provide coaching and consultation to business stakeholders
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Maintain logs and document key processes
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Work with the technology team to improve reporting tools and systems
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Troubleshoot data reports and ensure data accuracy
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Interpret requests and support cross-functional teams to meet GBT objectives
What We’re Looking For
Education & Experience:
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BE/B.Tech with 4–6 years of experience
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Strong working knowledge of SQL for querying relational databases
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Experience with Tableau Desktop; Power BI knowledge is a plus
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Advanced MS Excel and VBA skills
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Experience in the travel industry and with Global Distribution Systems (GDS) is preferred
Skills & Attributes:
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Strong analytical thinking and problem-solving capabilities
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Excellent interpersonal and written/verbal communication skills (English)
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Resilience to change and ability to manage stress in high-pressure situations
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Proficiency in social media/newsfeed monitoring for fact-finding
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Strong time management, organizational, and multitasking skills
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Ability to work independently and in a team across global time zones
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Familiarity with tools/platforms like Salesforce and MI Data is a plus
Why Join #TeamGBT?
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Comprehensive Benefits: Health & welfare insurance, retirement plans, parental leave, adoption support, and wellbeing resources
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Travel Perks: Exclusive weekly deals on hotels, flights, cruises, and car rentals
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Learning & Growth: Access to 20,000+ online courses, leadership development, and internal job opportunities
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Inclusion & Belonging: Join employee-led global INclusion Groups to share perspectives and create positive change
Equal Opportunity Statement
Amex GBT is proud to be an equal opportunity employer. We consider all applicants regardless of age, gender, race, religion, disability, nationality, or any other protected status. We are also committed to providing reasonable accommodations during the hiring process.
Note: If you’re excited about the role but don’t meet every single requirement, please apply anyway. You might be exactly who we’re looking for!
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