Date Posted
05-Jul-2026
Location
Haryana (HR), 1
Job Type
Full Time
Company
Group
Description
Job Location
Gurugram, Haryana
Benefits
- Health Insurance
Job Description
At American Express, we believe in leading by example and providing unwavering support to help people and businesses thrive. When you join Team Amex, you become part of a diverse global community dedicated to supporting our customers, communities, and colleagues.
With comprehensive benefits, career development programs, and flexibility, we empower you to build a meaningful and unique career path. Every employee at American Express is recognized for their contributions, leadership, and impact, ensuring a rewarding and fulfilling professional journey.
We strive to provide the best customer experience while fostering an environment of integrity, inclusivity, and respect. Join Team Amex and grow with us!
Company Overview
The Global Servicing Group (GSG) at American Express delivers world-class credit, collections, and fraud services while providing exceptional customer care to Card Members, merchants, and commercial clients. Our key functions include:
- Credit and fraud risk management
- Collections services
- Procurement and supplier management
- Real estate and workplace experiences
- Sales operations and business enablement
GSG teams also collaborate across the company to develop strategies and implement complex change initiatives, strengthening Amex’s reputation for trust, security, and service with every customer interaction.
Key Responsibilities
- Respond promptly and effectively to customer inquiries to ensure satisfaction.
- Deliver performance metrics aligned with company goals for employees, customers, and shareholders.
- Identify and escalate customer feedback to improve workflows, processes, and service levels.
- Adhere to quality standards and compliance regulations.
- Support new initiatives introduced by the directorate.
- Balance customer needs with American Express's business interests.
- Communicate clearly, both verbally and in writing, to document essential information.
Minimum Requirements
- Education: Graduate/Undergraduate
- Experience: 1-6 years in customer service or a contact center role
- Skills Required:
- Strong customer-focused approach with the ability to resolve issues effectively.
- Excellent verbal and written communication skills.
- Analytical thinking and a keen eye for detail.
- High service orientation with a commitment to customer satisfaction.
- Ability to work independently, make quick decisions, and meet strict deadlines.
- Basic knowledge of Amex products (preferred).
- Proficiency in MS Office.
- Ability to work in a 24-hour shift environment.
Preferred Qualifications
- Performance rating of G2L2 or higher in the most recent evaluation.
- Previous experience in a calling profile is an advantage.
Employee Benefits & Perks
American Express offers holistic well-being benefits for employees and their families, prioritizing mental, financial, and physical health at every stage of life.
Benefits Include:
✅ Competitive starting salary
✅ Additional performance-based incentives
✅ Retirement and financial security assistance
✅ Comprehensive health insurance (medical, dental, vision) – location-dependent
✅ Flexible work models (hybrid, onsite, virtual) based on role and business needs
✅ Generous paid time off policies for parents (varies by location)
✅ Free access to global on-site wellness centers staffed by doctors and nurses (location-based)
✅ Free and confidential counseling support through the Healthy Minds program
✅ Continuous training and development opportunities
Diversity & Inclusion Statement
At American Express, we are committed to equal opportunity employment. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other legally protected status.
All employment offers are subject to the successful completion of a background check, in compliance with applicable laws and regulations.
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