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Date Posted
12-Jul-2026
Location
Maharashtra (MH), 1
Job Type
Part Time
Company
Huntsman
Description
Job Title: Insurance Associate/Executive
Location: Mumbai, Maharashtra
Job Type: Full-time
Company Overview:
M&G Global Services Pvt Ltd (formerly known as 10FA India Pvt Ltd, and prior to that Prudential Global Services Pvt Ltd) is a fully owned subsidiary of M&G plc. Since 2003, the company has been providing a range of value-added services to the group. M&G offers a variety of financial products and services, including Asset Management, Life, and Wealth. Our diversified service offerings include Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Finance, Actuarial, Research, IT, Customer Service, Risk & Compliance, and Audit, providing employees with exciting career growth opportunities.
Job Purpose:
As an Insurance Associate/Executive, you will be a key member of the Customer Service Operations team, responsible for delivering efficient, effective, and compliant services to policyholders. Your responsibilities will involve handling both simple and complex cases, ensuring quality service delivery, maintaining accuracy in information, adhering to compliance guidelines, and supporting team managers.
Key Responsibilities:
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Customer Service: Provide customer service to both internal and external customers.
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Work Accuracy: Ensure your work is completed with high accuracy within service level agreements to meet regulatory targets.
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Process Improvement: Identify and implement process improvement ideas to enhance efficiency.
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Learning and Development: Maintain and implement a personal development plan with your manager, ensuring continuous knowledge improvement related to servicing, processing, and compliance.
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Manual Work Handling: Execute non-standard cases and manual work that cannot be processed on standard systems.
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Customer Assistance: Identify customer needs, assist with information, and capture necessary details on systems to fulfill customer requirements.
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Compliance & Risk Management: Demonstrate positive risk, compliance, and control culture through identifying, assessing, and managing risks and issues.
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Documentation: Responsible for updating details on various systems and sending customer template or free-form letters to address queries.
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Communication: Handle calls to ceding companies or internal departments when required for certain tasks.
Key Interfaces:
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Internal: Colleagues, Process Leaders/Team Managers, Business Managers, Service Delivery Areas, Call Handlers/Processors.
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External: Customers/Clients, Financial Advisors.
Competence/Knowledge/Skills Required:
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Qualifications: Graduate.
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Knowledge: Basic knowledge of computers.
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Skills:
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Good verbal and written communication skills.
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Ability to grasp processes and understand the implications of changes in processes.
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Ability to understand customer requirements and apply knowledge and training to various servicing scenarios.
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Attention to detail.
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Team player.
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Behaviors at M&G:
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Inspire Others: Support and encourage each other, creating an environment where everyone can contribute and succeed.
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Embrace Change: Be open to change, willing to be challenged, and adapt quickly to new ideas.
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Deliver Results: Focus on outcomes, set high standards, and deliver with energy and determination.
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Keep it Simple: Cut through complexity and bureaucracy, be clear and decisive, and never overcomplicate things.
Diversity & Inclusion:
M&G Global Services is committed to Diversity and Inclusion as a strategic objective. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service. We also welcome those who have taken career breaks. Flexible working arrangements are considered for any role.
Experience:
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Fresher's eligible.
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Preference: Individuals with an insurance background and approximately 1 year of experience in handling written communication.
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