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Date Posted
05-Jul-2026
Location
Haryana (HR), 1
Job Type
Full Time
Company
Group
Description
Associate – Operational Excellence Reporting
Location: Gurugram, Haryana
Work Mode: Hybrid/Onsite
About American Express
At American Express, we empower individuals and businesses to progress with confidence. When you join Team Amex, you become part of a global and diverse community committed to backing our customers, communities, and each other.
We recognize and reward contributions, leadership, and impact. As a team, we strive to deliver exceptional customer experiences, uphold our values, and create an inclusive workplace where everyone feels valued and supported.
Join Team Amex, and let’s lead the way together!
Role Overview: Operational Excellence Reporting
The ICS Operational Excellence Reporting Center of Excellence (CoE) is responsible for designing, implementing, and assessing the operational risk framework within International Card Services (ICS). This framework ensures compliance with risk management policies, risk limits, and applicable regulations.
This role focuses on producing and publishing business conduct metrics reports for senior leadership and compliance teams, ensuring accuracy and timeliness within defined SLAs. The role requires close collaboration with Business Self-Testing teams and ICS teams to maintain data integrity and generate actionable insights.
Key Responsibilities
- Deliver periodic and ad hoc reports on key business testing and monitoring activities to support management in identifying and mitigating operational risks.
- Conduct qualitative and quantitative analysis to develop dashboard reports for senior leadership, compliance teams, and the bank.
- Generate insights and conclusions from data, supporting risk identification and business improvements.
- Collaborate with business units to ensure accurate data interpretation and effective risk mitigation.
- Produce and maintain Monthly Dashboards and Scorecards, ensuring data accuracy and integrity in all reporting.
Critical Success Factors
- Timely and accurate report delivery with high quality and integrity.
- Strong time management skills with the ability to meet deadlines consistently.
- Ability to analyze and interpret data to drive business decisions and risk mitigation.
- Adaptability to handle ad-hoc requests and shifts in direction effectively.
Qualifications & Skills
Minimum Qualifications:
- Graduate/Bachelor’s degree in a relevant field.
Preferred Qualifications:
- Strong proficiency in Tableau, Advanced Excel, PowerPoint, and VBA.
- Excellent written and verbal communication skills, with the ability to interact at multiple leadership levels.
Why Join American Express?
At American Express, we prioritize the well-being of our colleagues with a range of benefits and career growth opportunities.
Benefits & Perks:
- Competitive base salary with bonus incentives.
- Retirement and financial well-being programs.
- Comprehensive health insurance (medical, dental, vision, life, and disability benefits).
- Flexible working models (hybrid, onsite, or virtual, depending on role and business needs).
- Paid parental leave and family-friendly policies.
- On-site wellness centers (with medical professionals, depending on location).
- Confidential mental health support through the Healthy Minds program.
- Career development and training opportunities.
Equal Opportunity Employer
American Express is an equal opportunity employer and makes employment decisions without regard to race, gender, religion, sexual orientation, disability, veteran status, or any other legally protected status.
Employment is subject to successful background verification, in compliance with applicable laws and regulations.
Apply Now & Build Your Future with Team Amex!
If you're passionate about operational excellence, data analysis, and risk management, this role is your opportunity to make an impact. Join us today! ????
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