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Date Posted
06-Jul-2026
Location
Haryana (HR), 1
Job Type
Full Time
Company
Group
Description
Job Title: Customer Service Consultant – Global New Accounts
Job Type: Full-Time
Location: Gurugram, Haryana, India
Benefits: Health Insurance, Competitive Salary, Bonus Incentives, Career Development Opportunities
Join Team Amex – Lead the Way with Us
At American Express, we believe in empowering individuals and businesses to progress in incredible ways. As part of Team Amex, you’ll join a global, diverse, and inclusive community that values your contributions, leadership, and impact. We support your career growth with flexibility, benefits, and opportunities tailored to your success.
Together, we’ll win as a team, upholding our core values and delivering the world’s best customer experience with integrity.
About Global New Accounts (GNA)
The Global New Accounts (GNA) team is responsible for reviewing and approving new and existing customer applications. As the first point of contact for American Express customers, we ensure seamless onboarding by providing one-touch solutions.
- 150+ Customer Care Professionals (CCPs) dedicated to extraordinary customer service
- Handling both inbound and outbound interactions
- Solely based in India, ensuring focused and specialized support for US customers
Key Responsibilities
- Process card applications accurately and efficiently, ensuring error-free handling.
- Deliver exceptional customer service to US applicants and Card Members.
- Analyze customer profiles and adhere to procedures while processing applications.
- Demonstrate strong customer connection skills, going beyond standard service expectations.
- Maintain the confidentiality of customer data and ensure compliance with banking regulations.
- Assist in audit, compliance, and internal control processes to ensure operational integrity.
- Serve as a brand ambassador for American Express.
- Support day-to-day account processing and contribute to new initiatives.
Shift Timings: 24×7 (rotational shifts)
Qualifications & Skills
Minimum Requirements:
- At least 1 year of experience in a relevant field.
- Strong communication skills with the ability to implement effective communication plans.
- Basic proficiency in computer applications.
Preferred Qualifications:
- Excellent interpersonal skills with a customer-first mindset.
- Strong analytical skills and attention to detail.
- Ability to work in a fast-paced, high-pressure environment.
Benefits & Perks
At American Express, we prioritize the holistic well-being of our employees. Our benefits include:
✅ Competitive Base Salary
✅ Bonus Incentives
✅ Retirement & Financial Well-being Support
✅ Comprehensive Medical, Dental, Vision, Life & Disability Insurance (as per location)
✅ Hybrid, Onsite, or Virtual Work Arrangements (based on role and business needs)
✅ Generous Paid Parental Leave Policies
✅ Access to Global On-Site Wellness Centers (staffed with doctors & nurses, location-dependent)
✅ Confidential Mental Health Support via the Healthy Minds Program
✅ Career Development & Training Opportunities
Equal Opportunity & Hiring Process
American Express is committed to diversity, equity, and inclusion. We provide equal employment opportunities regardless of age, gender, race, disability, or any other protected status.
Employment is subject to background verification checks in accordance with applicable laws and regulations.
Not Sure If You Meet Every Requirement?
If you're passionate about our mission and believe you'd be a great addition to our team, apply anyway! You might be exactly who we're looking for.
Join Team Amex and shape the future of customer engagement! ????
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