Ops Sup Analyst 1 - C09(Fraud)
English
₹15000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
06-Jul-2026
Location
Tamil Nadu (TN), 1
Job Type
Full Time
Company
Group
Description
Job Title: Ops Sup Analyst 1 – Fraud Operations
???? Location: Chennai, Tamil Nadu
Job Description
The Ops Sup Analyst 1 within the Fraud Operations Team is a mid-level position responsible for providing operational support services, including record/documentation maintenance, account maintenance, imaging, and account opening. This role serves as a liaison between operations staff, relationship managers, project managers, custodians, and clients.
The primary objective of this role is to assist in managing fraud losses by ensuring that analysts make appropriate risk-based decisions while maintaining compliance with Citi’s fraud operations policies and processes.
Key Responsibilities
???? Fraud Detection & Analysis
- Perform short and long-term forecasting analysis and standardized fraud assessments.
- Identify fraud trends and inconsistencies in data to enhance early fraud detection.
- Work within guidelines and industry best practices, making judgments based on precedent.
???? Operational & Compliance Support
- Develop and maintain a working knowledge of industry standards and business operations.
- Ensure fraud claims and investigations are handled efficiently.
- Support transactional processing and chargeback cycle operations.
⚖️ Risk Management & Compliance
- Appropriately assess risk and business decisions, ensuring compliance with applicable laws, rules, and regulations.
- Drive compliance with Citi’s policies by applying sound ethical judgment in personal conduct and business practices.
- Escalate, manage, and report control issues with transparency.
???? Collaboration & Communication
- Work effectively with internal stakeholders and cross-functional teams.
- Communicate findings clearly and concisely, both verbally and in writing.
Required Qualifications & Skills
✔ Essential Qualifications:
- Bachelor’s degree/university degree or equivalent experience.
- 6+ years of relevant experience in a fraud operations or investigation role.
- Strong knowledge of fraud claims processes, transactional processing, and chargeback cycles.
- Experience in fraud trend analysis and alert systems.
✔ Technical & Soft Skills:
- Proficiency in Microsoft Office (Excel, Word, Access).
- Ability to work independently and within a team.
- Clear and concise written & verbal communication skills.
- Strong analytical skills with a keen eye for detecting inconsistencies and fraud patterns.
- Demonstrated ability to remain unbiased and ethical in a diverse work environment.
Additional Information
???? Job Family Group: Operations - Core
???? Job Family: Operations Support
???? Time Type: Full-time / Permanent
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status.
???? Join Citi and be part of a team dedicated to ensuring financial security and fraud prevention!
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