Product Support Analyst I - VIP
English
₹15000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
05-Jul-2026
Location
Karnataka (KA), 1
Job Type
Full Time
Company
Group
Description
Job Title: Level 1 Product and Customer Support
???? Location: Bengaluru, Karnataka
???? Company: Sabre
???? Job Type: Full-time
About Us:
Sabre is a leading technology company that powers the global travel industry. We develop next-generation technology solutions that connect people with moments that matter. From airline and hotel reservation networks to travel agent terminals and mobile apps, our innovations shape the future of seamless travel experiences.
We are looking for Level 1 Product and Customer Support Specialists to join our Bangalore-based team. This is an exciting opportunity for tech-savvy professionals with GDS knowledge (Sabre, Galileo, Amadeus) and a passion for the travel industry.
Key Responsibilities:
✔ Customer Support: Provide top-notch product and technical support to travel agencies and airline customers via Phone, Chat, Call-Back, and Web-Case.
✔ Issue Resolution: Analyze customer problems using diagnostic tools and recommend effective solutions related to Sabre Host and Solutions Portfolio.
✔ Software & Network Troubleshooting: Assist with installation and troubleshooting of Sabre applications and resolve software/hardware/network configuration issues.
✔ Collaboration: Work closely with internal teams, account managers, and development resources to ensure customer satisfaction.
✔ Escalation Management: Assess the impact of issues and escalate them when needed, ensuring timely resolution.
✔ Customer Interaction: Act as the lead interface with internal and external customers, providing guidance and high-quality service.
✔ Record Keeping: Log all customer interactions in CRM tools (Salesforce preferred) to track issues and resolutions efficiently.
✔ Continuous Learning: Stay updated on new technologies, ITIL, XML, API, SQL, and best practices for improved troubleshooting.
✔ Ad-hoc Tasks: Perform onsite support, floor walking, and special projects as assigned by Leaders, Supervisors, or Team Leads.
Job Requirements:
✅ GDS Experience: Prior knowledge of Sabre, Galileo, or Amadeus is highly preferred.
✅ Technical Skills: Experience in software, hardware troubleshooting, and remote support.
✅ Customer Support Experience: Familiarity with multi-channel support (Call-back, Phone, Web-Case, Email, and Chat).
✅ CRM Tools: Knowledge of Salesforce or similar CRM systems is a plus.
✅ Analytical Skills: Ability to identify, analyze, and solve technical issues efficiently.
✅ Team Player: Strong interpersonal and teamwork abilities.
✅ Technical Knowledge: ITIL/ XML/ API/ SQL programming knowledge is an added advantage.
✅ Education: Bachelor’s degree or equivalent experience preferred.
✅ Certifications: IATA/UFTAA diploma is a plus.
✅ Shift Availability: Must be open to working in a 24x7 shift model to support a global customer base.
✅ Language Skills: Professional fluency in English (written & spoken) is required.
Why Join Us?
???? Work with a global leader in travel technology.
???? Opportunity for career growth and learning.
???? Collaborate with a diverse and multicultural team.
???? Flexible work model (Hybrid work environment).
???? Comprehensive training and upskilling opportunities.
We will carefully review your application, and only shortlisted candidates will be contacted for the next steps.
???? Apply now and be part of a team that drives innovation in the travel industry!
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