Quality Auditor (Travel Process)
English
₹30000/MONTH
3 Year
Bachelor's degree
Work From Office
Date Posted
09-Jul-2026
Location
Maharashtra (MH), 1
Job Type
Full Time
Company
Huntsman
Description
Job Details
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Position: Quality Analyst (Travel Process)
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Job Type: Full-time
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Location: Ghatkopar West, Mumbai, Maharashtra
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Salary: ₹30,000 - ₹50,000 per month
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Shift & Schedule: Monday to Friday
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Experience Required: Minimum 2-3 years as a Quality Analyst in a domestic/international BPO
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Education: Graduate and above (IATA certification is an added advantage)
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Work Mode: In person
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Preferred Skills: Travel Technology expertise, GDS systems (Amadeus & Galileo), ADMs knowledge, multilingual abilities
Key Job Responsibilities
✔ Monitor & Evaluate Team Performance
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Supervise and assess overall team performance.
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Monitor daily calls and email transactions to ensure quality standards.
✔ Provide Feedback & Training
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Use various feedback methods to enhance team efficiency.
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Conduct team meetings to discuss evaluation scores, errors, and best practices.
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Identify common areas for improvement and conduct refresher training.
✔ Quality & Process Improvement
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Communicate process and quality updates regularly.
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Generate reports and analyze performance data on a weekly/fortnightly/monthly basis.
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Suggest and implement process improvements to increase customer satisfaction.
✔ Collaboration & Customer Satisfaction
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Participate in joint calibration sessions with Operations, Outsourced Partners, and Training Teams.
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Ensure quality targets and customer satisfaction levels are met and exceeded.
Job Requirements
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Expertise in Travel Technology: Knowledge of GDS systems (Amadeus & Galileo) is mandatory.
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Understanding of Airline Debit Memos (ADMs).
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Proficiency in English & Hindi (additional languages are a plus).
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Ability to collaborate with IT, HR, Training, and Operations for data collation and quality reporting.
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Well-versed in various travel sectors, including Domestic/International, Business/Holidays, and Group/Individual travel.
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Strong customer service skills with the ability to manage crises and escalations.
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Computer savvy with expertise in generating quality reports.
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Willingness to work in shifts if required.
Preferred Experience
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Quality Analyst in BPO: Minimum 2-3 years in domestic/international BPOs.
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Travel Industry Experience: At least 2 years in the travel sector.
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Quality Analysis: 3 years preferred.
Additional Information & Application Questions
???? Ability to Commute/Relocate:
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Candidates must be able to commute reliably or be willing to relocate before joining.
???? Application Questions:
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What is your current location with PIN code?
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What is your email ID?
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What is your notice period?
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What is your current CTC (in LPA)?
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What is your expected CTC (in LPA)?
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What is the reason for your job change?
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Do you have experience with Travel Technology (GDS systems, Amadeus & Galileo)?
???? Apply now and join our team to enhance quality and customer satisfaction in the travel industry!
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