Senior Analyst Customer Applications Support (Flight Operations)
English
₹25000/MONTH
4 Year
Bachelor's degree
Work From Office
Date Posted
09-Jul-2026
Location
Delhi (DL), 1
Job Type
Full Time
Company
Huntsman
Description
Job Title: Senior Analyst – Customer Applications Support
???? Location: Delhi (Hybrid)
???? Job Type: Permanent, Full-time
???? Benefits: Work from home options, flexible working hours, professional development opportunities
About SITA’s Aircraft Business Unit
SITA’s Aircraft Business Unit enhances flight operations, air traffic management, and aircraft maintenance by enabling seamless collaboration across the air transport industry. Our focus areas include:
✈️ Communication: Connecting aircraft and personnel worldwide
???? Data & Platform: Transforming aircraft data into actionable insights
????️ Applications: Delivering user-friendly solutions for efficient flight operations
Are you ready to redefine air travel? Join SITA for Aircraft and shape the future of aviation!
About the Role
As a Senior Analyst – Customer Applications Support, you will be responsible for application deployment, training, professional services, consultancy, and second-level support. Your role includes:
✔️ Ensuring seamless application delivery, configuration, and training for Flight Operations & Aircraft Maintenance teams
✔️ Managing service requests, incidents, changes, and problem resolutions
✔️ Supporting the Senior Manager – Application Operations in maintaining customer satisfaction and operational excellence
Key Responsibilities
???? Application Deployment & Support
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Plan and execute application releases to keep customers updated with the latest solutions.
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Install and configure Flight Operations Applications for airline teams.
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Ensure Service Level Agreements (SLAs) are met for customer service and support.
???? Incident & Problem Management
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Assess system malfunctions, implement temporary workarounds, and perform root cause analysis.
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Collaborate with engineering teams to resolve software and operational issues.
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Enforce incident and problem management processes using ServiceNow.
???? Customer Engagement & Advisory
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Work directly with airline customers, providing training and consultancy.
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Act as a liaison between internal teams and customers to enhance user experience.
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Generate reports and insights on system performance and customer concerns.
Qualifications & Skills
???? Education:
-
Bachelor’s degree in Electronics & Telecommunications, Computer Science, or IT (B.Tech/B.E.).
???? Experience:
-
4+ years of experience in Airline Flight Operations with Flight Operations Applications.
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Strong understanding of Avionics, ACARS, and datalink (AOC).
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Knowledge of aircraft communication services, flight operations systems, and operational control.
???? Technical Skills:
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Familiarity with IT infrastructure (Windows Server, Linux, MySQL, MS-SQL).
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ITIL v3 or v4 certification preferred.
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Experience with ServiceNow or similar ticketing systems.
???? Soft Skills:
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Excellent interpersonal skills in customer-facing environments.
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Strong stakeholder engagement, communication, and problem-solving abilities.
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Ability to work cross-functionally with teams across the organization.
Why Join SITA?
???? Global Impact: Work at 95% of international airports and support 2,500+ transportation and government clients.
???? Flexible Work Environment:
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Hybrid model (up to 2 days/week work-from-home).
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Flexible hours to manage work-life balance.
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30 workdays remote option (work from anywhere in the world).
???? Professional Growth: Access LinkedIn Learning & training programs.
❤️ Employee Well-being: Benefit from Employee Assistance Programs (EAP).
???? Competitive Benefits: Tailored to the local market & employment status.
SITA is an Equal Opportunity Employer and values diversity. Women, indigenous people, visible minorities, and individuals with disabilities are encouraged to apply.
???? Ready to make a difference? Join us today!
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