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Senior Analyst Customer Applications Support (Flight Operations)
English
₹20000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
10-Jul-2026
Location
Delhi (DL), 1
Job Type
Full Time
Company
Group
Description
Job Details
Job Type: Permanent, Full-time
Location: Delhi (Hybrid Work)
About SITA
SITA's Aircraft Business Unit is committed to making flight operations, air traffic management, and aircraft maintenance more sustainable and efficient by enabling collaboration across the air transport industry. Our role is to drive the transformation of air travel, with a focus on communication, data, and applications. As a Senior Analyst in Customer Applications Support, you’ll be at the heart of our mission to redefine air travel.
Role Overview
As a Senior Analyst Customer Applications Support, you will be responsible for application delivery, training, professional services, and providing second-level support. You'll support the team in service management, incident/request/change/problem management, deployment, advisory, and customer satisfaction. You will be a part of the SITA FOR AIRCRAFT Customer Services & Operations team, reporting to the Senior Manager Application Operations.
Key Responsibilities:
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Collaborate with the team to deploy new application releases, ensuring customers benefit from the latest SITA for Aircraft applications for flight operations.
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Install and configure applications, deliver training to flight operations and aircraft maintenance teams at airlines.
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Ensure that defined service levels are met for your team’s service delivery and support.
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In case of issues, be part of a “resolver group” to assess the situation, propose workarounds, and provide root cause analysis for corrective actions.
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Coordinate with subject matter experts and the Engineering team for corrections/updates when necessary.
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Enforce SLAs, communicate with customers directly or through another customer-facing team regarding incidents, problems, and maintenance outages.
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Use ServiceNow for managing tickets, incident reporting, and service requests.
Qualifications:
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University degree: B. Tech./B.E. in Electronics & Telecomm or Computer Science/IT.
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4+ years of Airline Flight Operations experience with Flight Operations Applications.
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Knowledge of Avionics, ACARS, and datalink with Avionics AOC is essential.
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Experience with airline products & services including aircraft communication services and flight operations systems.
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Strong interpersonal skills in customer-facing environments, capable of stakeholder engagement and effective communication.
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Knowledge of IT infrastructure (MS-Windows Server, Linux, MySQL, MS-SQL databases) is an advantage.
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ITIL v3 or v4 certification and understanding of ITIL methodologies.
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Experience with ServiceNow or similar ticketing systems preferred.
What We Offer:
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Hybrid Work Format: Enjoy a mix of working from home and the office, with the flexibility to work up to 2 days/week from home.
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Flex Day: Adjust your work hours to suit your routine, such as arriving later or leaving earlier.
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Flex-Location: Work from anywhere in the world for up to 30 workdays annually.
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Employee Wellbeing: Access to the Employee Assistance Program (EAP), offering practical advice in various life areas.
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Professional Development: Enhance your skills with training platforms like LinkedIn Learning.
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Competitive Benefits: Tailored benefits based on local markets and employment status.
About SITA:
SITA keeps airports moving, airlines flying smoothly, and borders open with its cutting-edge tech and communication innovations. We collaborate with over 2,500 clients globally, including transportation and government agencies, to deliver fresh solutions and technology for efficient operations.
Equal Opportunity Employer:
SITA values diversity and encourages women, aboriginal people, members of visible minorities, and persons with disabilities to apply and self-identify during the application process.
If you're ready to redefine the future of air travel, apply now and join the SITA team!
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