Senior Business Systems Analys
English
₹15000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
07-Jul-2026
Location
Haryana (HR), 1
Job Type
Full Time
Company
Group
Description
Job Title: MIS and Analytics Specialist – Global Servicing (GS)
Location: Gurugram, Haryana
Job Type: Full-time
Benefits: Health insurance, competitive salary, bonus incentives, and more
About American Express
At American Express (Amex), we empower people and businesses to progress in incredible ways. By joining Team Amex, you become part of a global and diverse community committed to supporting customers, communities, and each other.
Here, you’ll be recognized for your contributions, grow with personalized career opportunities, and thrive in an environment where everyone belongs.
Join Team Amex and let's lead the way together.
About the Role – MIS and Analytics Specialist
The Global Servicing (GS) organization delivers world-class customer care to card members, merchants, and commercial clients worldwide. Within GS, the Servicing Insights & MIS team provides advanced analytics and decision support to drive key business outcomes.
This role, based at our Gurgaon, India service center, focuses on delivering analytical insights and data-driven solutions to enhance global operations.
Purpose of the Role
Deliver MIS and Analytics to support Global Servicing (GS) by providing decision support, developing reporting capabilities, and driving process improvements.
Responsibilities
✅ Advanced Analytics & Decision Support
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Provide analytical insights and decision support for GS operations from data sourcing to strategy implementation.
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Identify and address information gaps by delivering insightful analytics and timely outlier detection.
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Design and deliver self-service MIS capabilities to enable business users.
✅ Process Improvement & Innovation
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Evaluate and improve processes and systems by participating in global teams.
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Systematically identify out-of-pattern activities and provide lead indicators for proactive decision-making.
✅ Collaboration & Communication
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Collaborate across multiple time zones and interact with all organizational levels.
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Build collaborative relationships across GS groups and support operational data needs.
✅ Project Management
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Independently manage the development, validation, and implementation of analytics projects.
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Handle multiple projects simultaneously and deliver within tight deadlines.
Critical Factors for Success
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Ensure timely and accurate MIS delivery based on business requirements.
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Address functional data needs across operations through robust data management.
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Foster enterprise thinking by aligning your work with broader organizational priorities.
Required Qualifications
✅ Experience
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Minimum 2 years of experience in Quantitative Business Analysis or Data Science.
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At least 1 year handling large data sets and working on advanced analytics projects.
✅ Education
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Bachelor's degree (or equivalent) in a quantitative field is required.
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Post-graduate degree in a quantitative discipline is a plus.
✅ Technical Skills
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Programming Expertise: Proficiency in Hive, SAS, SQL, or Teradata is essential.
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Data Visualization: Experience with Tableau or QlikView is an added advantage.
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Microsoft Suite: Advanced knowledge of Excel, PowerPoint, Word, Access, and Project.
✅ Functional & Behavioral Skills
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Analytical Thinking: Strong quantitative and analytical problem-solving skills.
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Project Management: Ability to translate business needs into actionable insights and analytics.
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Communication: Clear and effective communication with internal and external stakeholders.
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Collaboration: Ability to work across teams, provide feedback, and drive collaborative solutions.
Leadership Behaviors We Value
✅ Set the Agenda:
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Define what winning looks like and prioritize enterprise goals.
✅ Bring Others With You:
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Build strong relationships and seek/provide feedback.
✅ Do It the Right Way:
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Act with integrity, make quick decisions, and communicate clearly.
Why Join Us?
At Amex, we prioritize your well-being—physically, financially, and emotionally. Our comprehensive benefits include:
✅ Financial & Career Support
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Competitive base salary and bonus incentives.
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Retirement support and financial well-being programs.
✅ Health & Wellness
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Comprehensive insurance: medical, dental, vision, life, and disability (location-specific).
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Access to on-site wellness centers with nurses and doctors (location-specific).
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Free counseling via our Healthy Minds program.
✅ Work-Life Flexibility
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Hybrid, onsite, or virtual work models based on role and business needs.
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Generous paid parental leave (location-specific).
✅ Learning & Development
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Career development programs and personalized training.
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Opportunities for growth through global assignments and internal mobility.
Diversity, Equity, and Inclusion (DEI)
American Express is an equal opportunity employer. We make employment decisions without regard to:
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Race, color, religion, sex, or sexual orientation
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Gender identity, age, disability, or veteran status
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Any other protected characteristic by law
We are committed to providing accommodations for applicants with disabilities. If you need support during the hiring process, please inform your recruiter.
Join Us – Apply Today!
Be part of Team Amex, where you can lead the way, deliver exceptional insights, and drive meaningful impact.
Your journey starts here!
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