Senior Business Systems Analyst
English
₹15000/MONTH
1 Year
Bachelor's (Preferred)
Work From Office
Date Posted
13-Jul-2026
Location
Haryana (HR), 1
Job Type
Full Time
Company
Huntsman
Description
Job Title: MIS & Analytics – GTLS Team
Company: American Express
Location: Gurugram, Haryana
Job Type: Full-time
Benefits: Health insurance, competitive base salaries, bonus incentives, financial well-being support, retirement plans, flexible working models (hybrid/onsite/virtual), paid parental leave, access to wellness centers, career development, and more.
About American Express
When you join Team Amex, you’re joining a global, diverse community that prioritizes customer success, community impact, and personal growth. We are committed to fostering an environment where you can learn, grow, and contribute to world-class customer experiences while being supported by flexible programs, benefits, and a culture of collaboration.
At American Express, your contributions are valued, and you have the opportunity to make a meaningful impact on the company’s success. As part of our team, you’ll work with integrity and embrace an environment where everyone feels heard, seen, and empowered.
Role Overview
As a MIS & Analytics specialist in the GTLS MIS & Analytics Team within Global Services (GS), you will play a pivotal role in providing business insights and decision support to the T&LS stakeholders in both the US and 22 international markets. This team is responsible for delivering next-gen MIS and advanced analytics, which are used for key business decisions across the customer lifecycle. Your work will directly impact strategies aimed at driving business growth and improving customer experience across various servicing touchpoints.
Responsibilities:
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Insights & Decision Support:
Partner with multiple teams to create actionable MIS and insights that help stakeholders understand the overall performance of servicing teams and make informed decisions. -
Advanced Analytics:
Provide data support and analytical solutions to TLS leadership using techniques such as clustering, segmentation, and customer targeting. -
Collaboration with Cross-Disciplinary Teams:
Work closely with platform, business, and tech teams to ensure the development and application of robust analytical solutions. -
Big Data Exploration:
Explore big data platforms (e.g., CS) for new metrics or missing tables to strengthen the foundation of data used in analytics. -
Complex Data Translation:
Translate complex analytical outputs into easy-to-understand insights, with clear recommendations for business actions. -
Analytics Automation:
Identify opportunities to automate and customize analytics solutions across the customer journey and various servicing touchpoints. -
Technology Advancements:
Stay updated with emerging technologies and capabilities that can enhance or future-proof analytical solutions.
Past Experience:
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Experience:
A minimum of 3+ years of experience in MIS/Analytics, with at least 2+ years of Quantitative Business Analysis experience. -
Technical Proficiency:
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Proficiency in Hive, SQL, Python, Big Query, and statistical packages.
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Familiarity with Big Data ecosystems and LUMI.
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Experience with data visualization tools like Tableau and Power BI.
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Expertise in Microsoft Excel and PowerPoint.
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Industry Knowledge:
Prior understanding of the Travel Industry or call center operations is an added advantage. -
Technical Tools:
Hands-on experience with Git, advanced automation, and shell scripting.
Academic Background:
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Required:
Bachelor’s Degree in a quantitative field. -
Preferred:
A post-graduate degree in a quantitative field is a plus.
Critical Factors for Success:
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Business Outcomes:
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Drive revenue growth and profitability through advanced analytics techniques.
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Innovate in the use of modeling techniques and variable creation.
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Strategic Thinking:
Ability to link broad business strategies to specific initiatives and drive impactful results. -
Analytical Thinking:
Comfortable working with large datasets and demonstrating excellent analytical and problem-solving skills. -
Leadership Outcomes:
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Put enterprise thinking first, balancing the needs of customers, partners, colleagues, and shareholders.
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Lead with an external perspective, challenge the status quo, and bring continuous innovation to existing offerings.
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Demonstrate learning agility, make swift decisions, and maintain the highest level of integrity.
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Embrace a digital mindset to help deliver the world’s best customer experiences every day.
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Why Join American Express?
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Holistic Well-being:
We prioritize your physical, financial, and mental health through comprehensive benefits, including health insurance, financial well-being support, and wellness programs. -
Flexible Work Environment:
American Express offers a hybrid working model with flexible work arrangements tailored to each role and business needs. -
Career Development:
Access to training opportunities, tuition assistance, and leadership development programs to further your career growth. -
Inclusive Culture:
Join a diverse, inclusive team that celebrates unique perspectives and fosters a culture of collaboration and innovation. -
Global Impact:
Work on large-scale projects that have a direct impact on millions of customers and businesses worldwide.
Equal Opportunity Employer
American Express is an equal opportunity employer and makes employment decisions based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other status protected by law.
Additional Information
The offer of employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations.
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