Date Posted
04-Jul-2026
Location
Haryana (HR), 1
Job Type
Full Time
Company
Huntsman
Description
Job Opportunity: Analyst – GCS Control Management
Location: Gurugram, Haryana
Job Type: Full-time
Benefits: Health Insurance (plus a comprehensive benefits package)
About American Express
At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community committed to supporting our customers, communities, and each other. Here, you’ll build a career that is unique and meaningful—with benefits, programs, and flexible work arrangements that support you both personally and professionally.
We recognize every colleague for their contributions and leadership. Together, we deliver the world’s best customer experience every day with integrity and inclusivity.
Join Team Amex and let's lead the way together!
Department Overview
American Express Global Commercial Services (GCS) is the leading payment card issuer for businesses in the United States and various international markets. GCS supports business owners and companies with products and services to help them run and grow their businesses.
Control Management at American Express is a comprehensive program designed to identify, measure, report, monitor, and control operational risk exposures across business processes. The GCS Control Management team ensures a robust first line of defense that supports business growth, meets objectives, and demonstrates an effective control framework.
Purpose of the Role
As part of the First Line of Defense, you will be responsible for monitoring customer-facing interactions in accordance with AEMP 88 and GCS Business Conduct Policy requirements. Your role will support the effective functioning of the Business Conduct program by ensuring that operational risk controls and reviews are robust and compliant.
Key Responsibilities
- Business Self-Testing & Validation:
- Ensure effective self-testing, validation, and documentation of review activities for risk programs and controls in line with applicable standards and policies.
- Issue Identification & Mitigation:
- Proactively identify issues and control deficiencies across communication channels (Calls, Emails, LinkedIn, and Notes notations).
- Assess the impact of identified issues and collaborate with business partners to develop and implement mitigating actions.
- Client Interaction Monitoring:
- Support client signing and relationship-based testing by monitoring the entire sales journey, including all interactions and activities logged by customer-facing colleagues.
- Process Monitoring & Reporting:
- Monitor deadlines and commitments related to process monitoring, risk assessment, program documentation, testing plans, reporting, and action plans.
- Compliance Assurance:
- Ensure compliance with Policies, Standard Operating Procedures, and American Express Compliance standards in documentation, testing, and certification.
- Collaboration & Consultation:
- Work with colleagues, internal partners, and control teams across the organization to promote a well-controlled environment.
Critical Success Factors
- Initiative & Decisiveness:
- Demonstrated willingness to take initiative and act decisively.
- Innovative Problem-Solving:
- A creative mindset that isn’t afraid to think differently when solving complex regulatory or compliance challenges.
- Independent & Team Collaboration:
- Ability to work effectively both independently and as part of a team.
- Effective Communication:
- Proven ability to interact with all organizational levels, including leadership, and to convey complex data insights concisely.
- Strong skills in building reports, dashboards, and metric reporting.
Qualifications
Minimum Qualifications
-
Experience:
- At least 2 years of relevant experience in internal control/operational risk, internal auditing, or related roles within the financial services/banking industry.
-
Education:
- Bachelor’s degree in Commerce (strongly preferred).
-
Additional Knowledge:
- Understanding of Operational Risk Management, Operational Risk Events, and PRSA or Business Self-Testing is an added advantage.
Functional Skills/Capabilities
- Proficient in MS Office.
- In-depth knowledge of American Express products, procedures, and policies.
Preferred Qualifications
- Experience with tools such as Microsoft Office, BCMA, Outreach, One Force, Sales Force, and SharePoint.
- Familiarity with Conduct Risk and Business Self-Testing will be given preference.
Employee Benefits
At American Express, we support our colleagues and their loved ones by prioritizing holistic well-being through every stage of life. Our benefits include:
- Competitive Base Salaries & Bonus Incentives
- Financial Well-Being & Retirement Support
- Comprehensive Medical, Dental, Vision, Life Insurance, and Disability Benefits (depending on location)
- Flexible Working Models: Hybrid, onsite, or virtual arrangements based on role and business needs
- Generous Paid Parental Leave Policies (depending on your location)
- Free Access to Global On-site Wellness Centers staffed with nurses and doctors (depending on location)
- Confidential Counseling Support through our Healthy Minds Program
- Career Development & Training Opportunities
Equal Opportunity Employer
American Express is an equal opportunity employer. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Join Team Amex and help shape a robust, compliant, and innovative business conduct environment that supports our global success!
Analysis Summary
After reviewing similar postings from American Express and considering best practices for job descriptions in operational risk and control management, I structured the content into clear, concise sections. These include an introduction about American Express, an overview of the GCS department and its control management function, a detailed purpose and list of responsibilities for the role, qualifications (both minimum and preferred), and a comprehensive benefits package. This format effectively communicates the strategic impact of the role while aligning with the company’s core values and commitment to excellence.
Let me know if you need any further adjustments or additions!
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