ServiceNow Business Analyst - Pune
English
₹20000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
10-Jul-2026
Location
Maharashtra (MH), 1
Job Type
Full Time
Company
Group
Description
Job Details:
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Job Type: Full-time
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Location: Pune, Maharashtra
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Benefits:
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Health insurance
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Position: ServiceNow Business Analyst
About the Job:
The ServiceNow Business Analyst is responsible for capturing customers' business processes and desired outcomes across various ServiceNow implementation projects. The Business Analyst will manage customer outcomes on complex level projects.
Key Responsibilities:
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Conduct workshops and lead multiple implementations from a customer strategy standpoint.
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Define customer needs, determine strategies, develop plans/proposals, and make recommendations for improving customer internal processes and functions.
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Own business requirements and agree on priorities with clients/end users.
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Conduct impact analysis on existing business processes and functions.
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Produce functional specifications, wireframes, and mock-ups for delivery teams.
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Partner with the technical team to conduct demos and show & tells with client end users.
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Contribute to writing test scripts, including acceptance criteria.
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Facilitate testing/UAT and obtain agreement on priorities with clients/end users.
What You Will Bring:
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Experience: 4-7 years of experience in a business-related position.
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Skills:
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Strong knowledge of business process architecture principles for cloud-based platforms.
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Knowledge and exposure to the ServiceNow platform preferred.
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Knowledgeable about technology workflows like ITSM, CSM, and ITOM (desirable).
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Strong written and verbal communication skills.
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Ability to assess and mitigate risks.
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Strong leadership and problem-solving skills.
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Strong relationship management capabilities at all levels.
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Ability to simplify complex situations.
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Working Hours:
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Monday to Friday: 11:00 AM to 08:00 PM (5 days on, 2 off)
What We Offer:
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Personal & Professional Development:
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Unlimited access to a wealth of professional and personal training, helping you develop your career.
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Specific technologies and client environment training with recommended learning journeys.
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Diversity, Inclusion & Belonging:
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We are fully inclusive, celebrating individual uniqueness and success through diverse backgrounds.
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Salary: Competitive based on suitability or experience.
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Benefits:
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Holiday leave
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Medical insurance
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Perkbox discounts
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About ESP Global Services:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, offering day-to-day support through teams of on-site engineers or responsive visiting engineers. With a focus on the aviation industry, we provide tailored IT support solutions for businesses with international locations, wide campuses, and demanding security requirements. Our services also include intelligent end-to-end IT hardware lifecycle management.
We uphold the highest standards of ethics, compliance, and security, and are fully ITIL-aligned and ISO-accredited.
Equal Opportunity Employer:
ESP Global Services is an equal opportunity employer.
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