Date Posted
04-Jul-2026
Location
Uttar Pradesh (UP), 1
Job Type
Full Time
Company
Huntsman
Description
Senior IT Operations Analyst | ARDEM Data Services
???? Location: Remote (India)
???? Job Type: Full-time
???? Schedule: Monday to Friday
???? Work from Home Available
About ARDEM
ARDEM is a leading Business Process Outsourcing (BPO) and Business Process Automation (BPA) service provider with over 20 years of experience serving clients in the USA and Canada. As we continue to expand, we constantly innovate to provide top-tier services and strive for excellence in the industry.
We are seeking a Senior IT Operations Analyst with expertise in server management, backup solutions, storage infrastructure, and cloud platforms (AWS). The ideal candidate will also have experience managing Office 365, Google Workspace, and leading technical support teams.
Role: Senior IT Operations Analyst
Key Responsibilities
???? Network & Server Management
✔ Oversee design, implementation, and maintenance of server and network infrastructure.
✔ Ensure optimal performance, reliability, and security of IT systems.
✔ Manage server/network configurations, updates, and troubleshooting.
???? Backup & Recovery
✔ Implement and manage backup & recovery solutions to safeguard critical data.
✔ Develop and test disaster recovery strategies to ensure data integrity.
???? Storage Infrastructure
✔ Lead storage system management to ensure scalability, efficiency, and high availability.
✔ Evaluate and implement new storage solutions to meet business growth.
???? Cloud Platform Management (AWS)
✔ Manage and optimize AWS cloud environments for application and infrastructure workloads.
✔ Follow best practices for cost management, security, and scalability in cloud deployments.
???? Office 365 & Google Workspace Administration
✔ Oversee administration and support for Office 365 and Google Workspace.
✔ Ensure seamless integration and user support for business applications.
???? Technical Support Management
✔ Lead and mentor a technical support team, ensuring timely issue resolution.
✔ Develop and implement support processes, including ticketing systems and knowledge base management.
???? Security & Compliance
✔ Work with the security team to implement and enforce best security practices in server, cloud, and storage environments.
✔ Ensure compliance with industry standards and IT regulations.
Qualifications & Requirements
???? Education & Experience
✔ Bachelor’s degree in Computer Science, Information Technology, or a related field.
✔ Minimum 7+ years of experience in IT operations, focusing on:
- Server & network management
- Backup & recovery solutions
- Storage infrastructure
- Cloud platforms (AWS)
- IT support management
✔ Proven experience in designing and managing IT infrastructures.
✔ Strong knowledge of AWS cloud services and best practices.
✔ Expertise in Office 365 administration (Exchange Online, SharePoint, Teams).
✔ Leadership skills in managing technical support teams.
✔ Preferred certifications: - AWS Certified Solutions Architect
- Microsoft Certified Modern Desktop Administrator
???? Technical Requirements (for Remote Work)
✔ Computer: Windows laptop with:
- Minimum i5 processor
- 8GB RAM (minimum)
- 14-inch FHD screen (1920x1080 resolution)
✔ Software: AnyDesk
✔ Internet Speed: 100 Mbps or higher
Why Join ARDEM?
???? Flexible Remote Work Model – Work from home with a healthy work-life balance.
???? Career Growth – Be part of a rapidly expanding company with continuous learning and innovation.
???? Industry Leadership – Work with an established BPO & BPA leader serving clients across the USA and Canada.
How to Apply
???? Apply now and be a part of ARDEM’s growing IT team!
⚠ Fraud Alert: ARDEM will never ask for personal or banking information during the hiring process. For all open positions, visit ARDEM's official Careers page. If you encounter a fraudulent job offer, please report it immediately.
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