Support Center Analyst- Remote US Only
English
₹15000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
05-Jul-2026
Location
Delhi (DL), 1
Job Type
Full Time
Company
Group
Description
Job Opening: Support Center Analyst – AAT
✅ Job Type: Full-time
✅ Shift & Schedule: Weekend availability
✅ Location: Remote / On-site (as applicable)
Job Description
The Support Center Analyst – AAT provides technical support to Managed Services contracted clients. This role serves as the first point of contact for customer issues, ensuring efficient problem determination, recording, and resolution. The analyst will assist end-users remotely and over the phone, troubleshooting and resolving technical concerns.
This is an entry-level position with a focus on end-user account administration tasks.
Key Responsibilities
???? Resolve reported technical issues via phone or web tickets.
???? Provide first-level contact and issue resolution for customers.
???? Ensure timely communication on ticket status and resolution.
???? Answer Help Desk calls and resolve/escalate issues as needed.
???? Work on incoming web tickets within the set SLA.
???? Collaborate with vendors to resolve technical issues when required.
???? Improve technical knowledge and stay updated on best practices.
???? Deliver outstanding customer service in a fast-paced environment.
???? Maintain regular, punctual attendance (including occasional holidays or weekends).
Skills, Knowledge & Expertise
✔ Experience in technical support over the phone.
✔ Ability to multi-task and manage multiple open tickets simultaneously.
✔ Comfortable in a fast-paced environment with multiple priorities.
✔ Strong troubleshooting and problem-solving skills.
✔ Capable of making independent decisions on issue resolution.
✔ Excellent verbal and written communication skills.
✔ Motivated to learn new skills and technology.
About Blue Mantis
Blue Mantis is a leading strategic digital technology services provider with over 30 years of experience in managed services, cybersecurity, and cloud solutions. Headquartered in Portsmouth, New Hampshire, the company partners with 1,200+ mid-market and enterprise organizations across various industries. Backed by Abry Partners, Blue Mantis is dedicated to helping clients modernize, automate, and innovate.
???? Join Blue Mantis and be part of a team that drives innovation and digital transformation!
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