Technical Support Analyst - Term
English
₹15000/MONTH
2 Year
Bachelor's degree
Work From Office
Date Posted
09-Jul-2026
Location
Tamil Nadu (TN), 1
Job Type
Full Time
Company
Group
Description
Technical Support Analyst – Kinaxis (Chennai, Tamil Nadu)
Job Details:
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Job Type: Full-time, Permanent
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Shift: Rotational shift
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Location: Perungudi, Chennai, Tamil Nadu
About Kinaxis:
Kinaxis is a global leader in end-to-end supply chain management, supporting 40,000+ users in over 100 countries. Since our start in 1984, we've grown to over 2000 employees worldwide. Our Chennai office, located in the World Trade Centre, fosters innovation and collaboration as we revolutionize customer support and supply chain solutions.
We are proud to be Great Place to Work® Certified™ and committed to building a high-trust and high-performance culture.
About the Role – Technical Support Analyst
Responsibilities:
???? Investigate, research, and resolve customer technical issues in a 24/7 support environment
???? Provide responsive technical support via phone, email, or ticketing system
???? Analyze root causes and recommend long-term solutions to prevent recurring issues
???? Monitor and respond to alerts from customer environments
???? Administer on-demand hosted applications and on-premise remote-administration customers
???? Handle all assigned cases within specified SLA response times
???? Create knowledge base articles and contribute to continuous improvement
???? Collaborate with cross-functional teams to resolve critical and complex issues
???? Participate in on-call duty rotation and after-hours environment maintenance
What We’re Looking For:
✅ Minimum 3 years of experience in technical support for external customers
✅ 1+ year experience supporting Kinaxis Maestro (with relevant certifications)
✅ Experience in ERP support (preferably in supply chain applications)
✅ Knowledge of Windows environments, ERP business software, and web applications
✅ Strong research, troubleshooting, and problem-solving skills
✅ Working knowledge of relational databases and query writing (preferred)
✅ Background in manufacturing, production planning, or inventory management (a plus)
✅ Ability to meet security and confidentiality standards (SOC2, CGRP, etc.)
Why Join Kinaxis?
???? Work with Impact – Support global supply chains and make a tangible difference
???? Fortune 500 Clients – Trusted by companies like Ford, Unilever, P&G, and Yamaha
???? Diversity & Inclusion – Dedicated DEI committee and unconscious bias training
♻️ Sustainability Commitment – Focused on net-zero operations
???? Career Growth – Mentorship, training programs, and hackathons
Perks & Benefits:
✔ Flexible vacation & Kinaxis Days (last Friday of every month off)
✔ Flexible work options – Remote & hybrid opportunities
✔ Physical & mental well-being programs
✔ Virtual fitness classes
✔ Recognition programs & referral rewards
???? For more details, visit:
???? Join Kinaxis and be part of a global team driving supply chain innovation! ????
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