Technical Support – Level 1
English
₹20000/MONTH
3 Year
Bachelor's degree
Work From Office
Date Posted
04-Jul-2026
Location
Delhi (DL), 1
Job Type
Full Time
Company
Group
Description
Technical Support – Level 1
Company: MNJ SOFTWARE
Location: Remote (Work from Home)
Job Type: Permanent / Contract (Depends on Project Needs) | Full-time
Shift & Schedule: Monday – Friday | Flexible shifts between 6 a.m. – 10 p.m. IST or 6 p.m. – 6 a.m. IST
About MNJ SOFTWARE
MNJ SOFTWARE is one of Information Technology’s fastest-growing companies, dedicated to delivering real results to global businesses. With a strong emphasis on innovation, service excellence, and client satisfaction, we offer IT services, business solutions, and outsourcing to help companies operate efficiently.
Our Global Network Delivery Model is recognized for its consulting-led, integrated IT services portfolio. We specialize in software development, application services, IT infrastructure management, business process outsourcing, and product engineering.
Job Overview
MNJ SOFTWARE is looking for talented individuals who want to be part of our journey to build a best-in-class organization. As a Technical Support – Level 1, you will work closely with leads, testers, customers, project/product managers, and designers to support custom projects and product implementations.
Job Details
Job ID: J0188
Position Type: Full-time
Experience: 2-6 years in a similar role
Qualification: Bachelor's degree in marketing, business, or a related field
Roles & Responsibilities
✔ Provide Inbound Support via Telephone and Live Chat
✔ Process Sales Orders
✔ Handle Written Tickets in the Help Desk
✔ Troubleshoot various web hosting-related issues such as:
- CMS installation (WordPress, Joomla, Drupal, etc.)
- Diagnosing HTTP errors, DNS zone configuration, FTP connections, and email client setup
- PHP & MySQL configurations, cron-job setup, and cPanel-based tasks
✔ Maintain a high level of professionalism and customer service
✔ Work collaboratively with cross-functional teams
Required Skills & Qualifications
✔ 2-3 years of experience in cPanel/WHM & web hosting industry
✔ Strong understanding of Shared, Reseller, and VPS hosting products
✔ Experience with CloudLinux, Softaculous, WHMCS, and Kayako Help Desk
✔ Firm understanding of open-source CMS platforms (WordPress, Drupal, Joomla)
✔ Reliable high-speed internet connection (for remote work)
✔ Excellent communication skills – ability to assist customers via phone, tickets, and live chat
✔ Strong problem-solving and analytical skills
Key Competencies
✔ Professionalism – Knowledge of IT support, MNJ SOFTWARE policies, and processes
✔ Teamwork – Works well in a collaborative environment and values input from others
✔ Planning & Organizing – Sets clear goals, prioritizes tasks, and efficiently manages time
Assessment & Hiring Process
???? Aptitude & Technical Tests
???? Interviews & Competency Evaluation
???? Medical Health Checkup
???? Reference Checks
Employee Benefits
???? Work from Home (Remote Position)
???? Best-in-industry reimbursement & certification opportunities
⚖️ Equal Opportunity Employer – No discrimination based on gender, race, or religion
???? Competitive salary & growth opportunities
???? Join MNJ SOFTWARE and be part of an innovative, fast-growing IT company!
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