Travellers Cheques and Prepaid Servicing Analyst I (Portuguese)
English
₹15000/MONTH
3 Year
Bachelor's degree
Work From Office
Date Posted
05-Jul-2026
Location
Haryana (HR), 1
Job Type
Full Time
Company
AMN
Description
Customer Service Representative – Portuguese Language
Location: Gurugram, Haryana
Job Type: Full-Time
Work Schedule: 24x7 Environment
About American Express
At American Express, we believe in backing our colleagues, customers, and communities to drive progress. When you join Team Amex, you become part of a global, diverse community committed to delivering exceptional service.
Here, your contributions will be recognized, and you’ll have opportunities to grow, develop, and make a real impact. Together, we uphold our values and commitment to excellence, ensuring that every customer experience is world-class.
Join Team Amex, and let’s lead the way together!
Role Overview
As a Customer Service Representative (Portuguese Language), you will be responsible for handling inbound calls and service requests related to prepaid products such as Traveler’s Cheques and Gift Cards. Your primary role will be to analyze, process, and resolve customer queries while ensuring compliance with policies and risk management guidelines.
This is a customer-facing, multilingual role in a 24x7 work environment that requires fluency in Portuguese and English.
Key Responsibilities
- Manage inbound customer and merchant calls and faxes related to prepaid products, including Gift Cards and Traveler’s Cheques.
- Handle claims for lost/stolen cheques and assist customers unable to cash them.
- Process refund requests, overspend cases, and excessive balance inquiries.
- Respond to customer escalations, conduct root cause analysis, and ensure customer satisfaction.
- Analyze risk-related data to identify fraud connections and take necessary actions.
- Maintain a balance between customer service excellence, policy compliance, and risk management.
- Adapt to changing processes and meet/exceed performance targets.
Required Qualifications & Skills
- Graduate degree with 0 – 3 years of experience in customer service.
- Fluency in Portuguese and English (both written and verbal).
- Strong oral and written communication skills.
- Ability to handle pressure and deadlines in a fast-paced environment.
- Excellent listening and decision-making skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle escalations professionally while ensuring a balance between customer satisfaction and risk compliance.
Why Join American Express?
We prioritize the well-being of our employees by offering competitive benefits and career development opportunities.
Benefits & Perks:
- Competitive base salary and bonus incentives.
- Financial well-being support, including retirement benefits.
- Comprehensive health coverage (medical, dental, vision, life insurance, and disability benefits).
- Flexible working models (hybrid, onsite, or virtual, based on business needs).
- Generous paid parental leave policies.
- Free access to wellness centers (staffed with nurses and doctors, depending on location).
- Confidential counseling and mental health support via the Healthy Minds program.
- Career development and training programs for continuous growth.
Equal Opportunity Employer
At American Express, we embrace diversity, equity, and inclusion. Employment decisions are made without discrimination based on race, gender, sexual orientation, disability, or any other protected characteristic.
Employment is subject to a background verification check, as per applicable laws and regulations.
Join Us & Apply Today!
Be part of a global organization that values its employees and empowers them to grow. Apply now and start your journey with Team Amex! ????
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