Travellers Cheques and Prepaid Servicing Analyst I (Portuguese)
English
₹20000/MONTH
3 Year
Bachelor's degree
Work From Office
Date Posted
05-Jul-2026
Location
Haryana (HR), 1
Job Type
Full Time
Company
AMN
Description
Job Opportunity: Customer Service Representative (Prepaid Products)
Job Details
- Position: Customer Service Representative
- Type of Work: Full-time
- Location: Gurugram, Haryana
- Company: American Express
Benefits & Perks
✅ Health Insurance (Medical, Dental & Vision)
✅ Competitive Salary & Performance-Based Incentives
✅ Retirement & Financial Security Assistance
✅ Paid Parental Leave (Varies by location)
✅ Flexible Work Model (Hybrid, Onsite, Virtual – Based on Role & Business Need)
✅ Disability Benefits
✅ Free Access to Global On-Site Wellness Centers (Where Available)
✅ Confidential Counseling Support through Healthy Minds Program
✅ Professional Development & Training Opportunities
About American Express
At Team Amex, we believe in empowering people and businesses to move forward in extraordinary ways with the right support. When you join us, you become a part of a diverse global community dedicated to delivering exceptional service to our customers and making a positive impact on the world.
We provide a flexible, inclusive, and rewarding work environment where employees can grow, lead, and thrive. Every employee at American Express contributes to our success and is recognized for their leadership, impact, and dedication.
Join Team Amex and take the initiative with us!
Role & Responsibilities
???? Customer Interaction & Servicing:
- Handle inbound calls and faxes from customers and merchants regarding prepaid products (e.g., Traveler’s Checks, Gift Cards).
- Process claims for lost or stolen items and Traveler’s Checks.
- Assist with refund requests, excessive balances, and overspending cases.
- Manage escheatment inquiries via calls and faxes.
- Provide exceptional customer service in a 24/7 multilingual environment.
???? Risk & Compliance Management:
- Review customer and merchant requests to ensure compliance with regulations.
- Make informed decisions on whether to approve or decline transactions.
- Analyze risk data and fraud patterns to enhance security and prevent fraud.
- Balance regulatory requirements, company policies, and customer experience.
???? Escalation & Problem-Solving:
- Investigate and resolve customer escalations professionally.
- Handle high-pressure situations and meet deadlines effectively.
- Work efficiently in a fast-paced environment while maintaining attention to detail.
- Adapt to changing business needs and meet/exceed performance targets.
Required Qualifications & Skills
✅ Education: Graduate (Bachelor’s Degree in Any Field)
✅ Experience: 0 to 3 years (Freshers can apply)
✅ Language Proficiency: Fluent in Portuguese & English (Verbal & Written)
✅ Customer Service Skills: Ability to listen actively, communicate effectively, and resolve escalations with professionalism.
✅ Decision-Making & Analytical Skills: Ability to evaluate risk, identify fraud connections, and handle sensitive financial matters.
✅ Ability to Work in a 24/7 Environment: Comfortable with rotational shifts and deadlines.
Equal Opportunity Employer
At American Express, we are committed to diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
???? Ready to take the next step in your career? Join Team Amex and make an impact today!
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