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Date Posted
04-Jul-2026
Location
Maharashtra (MH), 1
Job Type
Full Time
Company
Huntsman
Description
Job Details
Job Title: UC Voice Analyst
Company: Smiths Group
Location: Pune, Maharashtra
Job Type: Full-time
Company Overview
Smiths Group is a FTSE100 global business with 15,000 employees across 50 countries. We develop cutting-edge technology to design, manufacture, and deliver smart engineering solutions for mission-critical applications. Our innovations enhance security, improve healthcare, support new homes, and advance connectivity, making a real impact on industries and communities worldwide.
We seek curious minds, problem solvers, and innovators who thrive on challenges and responsibility. With nearly 170 years of history, Smiths Group is an exciting place to build a career in engineering and technology.
Job Description
The UC Voice Analyst will be responsible for migrating Smiths' fixed-line voice and telephony estate to Microsoft Teams Telephony and supporting the Unified Communications (UC) infrastructure. The role involves working with vendors and internal teams to ensure system uptime, performance, and smooth migrations while tracking expenses and managing invoices.
Key Responsibilities
✔ Provide technical support for fixed-line voice and telephony/UC
✔ 2nd line support for all telephony-related issues
✔ Manage & document Smiths’ voice, toll-free, and fixed-line environments
✔ Resolve support tickets, outages, and major incidents
✔ Monitor & report on UC performance and usage
✔ Support divestitures and acquisitions
✔ Maintain & support voice gateways (Audiocodes)
✔ Assist in new UC/Voice deployments
✔ Follow best practices for customer service & compliance
✔ Track monthly invoices for telephony expenses
✔ Identify and eliminate unused phone lines to reduce costs
✔ Work across different time zones (APAC, EMEA, North America)
Qualifications & Experience
???? 1-2 years of experience in telephony & fixed-line voice systems (POTS, ISDN, PRI, SIP)
???? Experience supporting Contact Center solutions (Genesys PureCloud preferred)
???? Experience migrating PBX systems to cloud PBX (MS Teams or Skype for Business preferred)
???? Analyzing and reporting fixed-line bills and customer service records
???? Knowledge of Audiocodes SBA-SBC
???? Experience with Microsoft Teams Telephony (Direct Routing/Operator Connect)
???? Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Why Join Smiths Group?
???? Be Part of Something Big: Expand your career in a growing global company across APAC & MEA
???? Growth Opportunities: Shape your career and enhance leadership skills
???? Collaborative Culture: Work in a diverse, innovative, and inclusive team
⚖ Work-Life Balance: Enjoy flexible working arrangements
Equal Opportunity Statement
Smiths Group is committed to diversity, equality, and inclusion. We encourage applicants from all backgrounds regardless of race, color, religion, gender identity, sexual orientation, disability, or economic status.
???? Fraud Alert: Smiths Group never requests payment for participation in recruitment. Apply only through our official Careers Website: Careers - Smiths Group plc
???? Join us and be part of a legacy of innovation!
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