Associate -Digital Product Operations
English
₹15000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
05-Jul-2026
Location
Haryana (HR), 1
Job Type
Full Time
Company
Group
Description
Associate – Digital Product Operations
Location: Gurugram, Haryana
Work Mode: Hybrid/Onsite
About American Express
At American Express, we empower people and businesses to progress with confidence. When you join Team Amex, you become part of a global and diverse community committed to backing our customers, communities, and each other.
We recognize and reward contributions, leadership, and impact. As a team, we strive to deliver exceptional customer experiences, uphold our values, and create an inclusive workplace where everyone feels valued and supported.
Join Team Amex, and let’s lead the way together!
About Network & Acquirer Solutions (NAS)
The Network & Acquirer Solutions (NAS) team is at the core of American Express, powering billions of transactions annually across more than 170 markets worldwide. We develop products and services that enhance customer experiences while growing business revenue.
The NAS Strategy focuses on:
- Delivering customer value through innovative solutions.
- Driving scalability with seamless onboarding and deployment.
- Enhancing enterprise capabilities with modernized tools and platforms.
Role Overview
As an Associate – Digital Product Operations (Certification Operations), you will be responsible for onboarding new customers to the American Express Merchant and Partner Networks, as well as deploying new products with existing partners. This role requires technical expertise, customer engagement, and project management skills to ensure smooth connectivity and certification.
You will collaborate with various external partners (e.g., acquirers, issuers, merchants, processors) and internal stakeholders to facilitate seamless integration with American Express payment networks.
Key Responsibilities
- Onboard and certify external customers through the Self-Certification Program to enable seamless data exchange as per American Express specifications.
- Provide consultation and support to external customers regarding certification processes and tools.
- Develop and maintain strong relationships with internal stakeholders to ensure proactive understanding of the demand pipeline.
- Use expertise in Amex payment products, platforms, and standards to guide customers through the certification process.
- Act as a liaison between external business partners and internal technology teams to facilitate network connectivity and solution implementation.
- Support updates and enhancements to tools, processes, and documentation in response to regulatory changes, new products, and industry advancements.
- Participate in cross-time-zone calls and testing to support regional and global projects.
Required Qualifications & Experience
Work Experience:
- 5–8 years of experience in payment networks, transaction processing, and certification.
- Strong understanding of Network Specs, Proprietary Specs, EMV, Contactless, POS products, and certification tools.
- Prior experience in project management and handling multiple high-profile projects in a fast-paced environment.
Academic Background:
- Graduate/Postgraduate degree (B-Tech/Engineering preferred).
Functional & Technical Skills:
- Ability to communicate effectively with external business partners and internal cross-functional teams at both technical and business levels.
- Strong relationship management skills to influence and collaborate across multiple international territories.
- Intellectual curiosity and problem-solving mindset to push for customer solutions with internal stakeholders.
- Proven ability to manage multiple projects simultaneously in a multi-time-zone environment.
- Strong self-motivation and results-driven approach, with the ability to work independently in a matrix organization.
- Ability to understand technical specifications, validate test results, and troubleshoot certification issues independently.
- Knowledge of telecommunications and networking components such as TCP/IP, SFTP, VPN, and Web Services is an added advantage.
Why Join American Express?
At American Express, we prioritize the well-being of our colleagues with a comprehensive range of benefits and career growth opportunities.
Benefits & Perks:
- Competitive base salary with bonus incentives.
- Retirement and financial well-being programs.
- Comprehensive health insurance (medical, dental, vision, life, and disability benefits).
- Flexible working models (hybrid, onsite, or virtual, depending on role and business needs).
- Paid parental leave and family-friendly policies.
- On-site wellness centers (with medical professionals, depending on location).
- Confidential mental health support through the Healthy Minds program.
- Continuous learning and career development opportunities.
Equal Opportunity Employer
American Express is an equal opportunity employer and does not discriminate based on race, gender, religion, sexual orientation, disability, veteran status, or any other legally protected status.
Employment is subject to successful background verification, in compliance with applicable laws and regulations.
Apply Now & Build Your Future with Team Amex!
If you're passionate about digital product operations, network solutions, and customer success, this role is your opportunity to make an impact. Join us today! ????
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