Date Posted
06-Jul-2026
Location
Haryana (HR), 1
Job Type
Full Time
Company
Group
Description
Job Title: Customer Service Consultant – Non-Voice/Chat
Location: Gurugram, Haryana, India
About Us
At American Express, we believe that with the right backing, people and businesses can progress in incredible ways. When you join Team Amex, you become part of a global, diverse community dedicated to supporting our customers, communities, and each other. We foster an environment where every colleague is recognized for their contributions, leadership, and impact—ensuring that you have a unique and meaningful career journey supported by flexible benefits and programs.
The #TeamGBT Experience
- Inclusive Culture: Work in an environment where everyone is seen, heard, and valued.
- Growth & Development: Benefit from extensive career development opportunities, global tuition assistance, and continuous training.
- Health & Wellbeing: Enjoy competitive base salaries, comprehensive medical, dental, vision, and life insurance, plus a robust wellbeing program.
- Flexible Work Options: Benefit from a flexible working model with hybrid, onsite, or virtual arrangements based on role and business need.
Job Responsibilities
- Customer Service Excellence:
- Consistently deliver extraordinary service via chat or phone in a fast-paced, structured environment.
- Handle 2-3 chat conversations simultaneously, ensuring clarity and professionalism.
- Consultative Engagement:
- Consult with Card Members to understand their needs and tailor personalized solutions.
- Reinforce the benefits of card membership to deepen customer engagement.
- Performance & Compliance:
- Meet or exceed performance goals including customer satisfaction, consultative sales, handling time, schedule adherence, and compliance.
- Maintain a high level of integrity in handling customer information and ensuring compliance with regulations.
- Problem-Solving & Analysis:
- Analyze customer accounts, identify issues, and offer inventive solutions for first-contact resolution.
- Balance multiple customer interactions and provide accurate responses by toggling between various tools and systems.
Minimum Qualifications
- Experience:
- Graduates or undergraduates with a minimum of 1 year of customer service experience. Prior experience in chat-based support is highly preferred.
- Technical Skills:
- Computer literacy with the ability to navigate multiple systems and applications simultaneously.
- Communication:
- Excellent written and verbal communication skills with strong active listening abilities.
- Problem Solving:
- Proven analytical skills and the capacity to efficiently resolve customer issues.
- Multitasking:
- Ability to manage multiple queries at once without compromising on quality.
Benefits
- Competitive Compensation:
- Attractive base salaries with bonus incentives.
- Health & Wellbeing:
- Comprehensive medical, dental, vision, life, and disability insurance.
- Work-Life Support:
- Generous paid vacation and parental leave policies.
- Free and confidential counseling support through our Healthy Minds program.
- Professional Growth:
- Access to global training resources and career development opportunities.
- Flexible Work Environment:
- Options for remote, hybrid, or onsite work arrangements tailored to your role.
Equal Opportunity Employer
American Express is an equal opportunity employer. Employment decisions are made without regard to age, sex, gender, race, color, religion, national origin, disability, veteran status, or any other characteristic protected by law. We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process.
How to Apply:
If you’re passionate about delivering exceptional customer service and eager to join a team where your contributions make a difference, please submit your application through our careers portal. We look forward to hearing from you!
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