Date Posted
09-Jul-2026
Location
Karnataka (KA), 1
Job Type
Full Time
Company
Huntsman
Description
Job Details
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Position: Customer Support Engineer
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Job Type: Full-time
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Location: [Specify Location]
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Shift & Schedule: [Specify if applicable]
Job Summary
We are seeking a Customer Support Engineer to provide technical assistance and troubleshooting support for our clients. The role involves diagnosing and resolving customer issues, ensuring system performance, and maintaining high customer satisfaction levels.
Key Responsibilities
✔ Technical Support & Troubleshooting
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Respond to customer inquiries and provide technical assistance.
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Diagnose and resolve hardware, software, and network-related issues.
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Escalate complex technical problems to the appropriate teams.
✔ Customer Interaction & Communication
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Ensure timely and professional communication with customers.
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Guide clients through step-by-step troubleshooting procedures.
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Document customer interactions, issues, and solutions in the system.
✔ System Maintenance & Reporting
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Perform system updates, patches, and routine maintenance.
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Generate and analyze reports on system performance and customer concerns.
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Collaborate with internal teams to improve customer support processes.
Job Requirements
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Education & Experience:
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[Specify Degree, if required] in Engineering, IT, or a related field.
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years of experience in technical support or customer service.
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Technical Skills:
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Proficiency in troubleshooting hardware, software, and networking issues.
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Knowledge of operating systems, databases, and enterprise applications.
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Experience with CRM tools and ticketing systems.
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Soft Skills:
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Excellent communication and problem-solving skills.
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Strong ability to handle customer concerns effectively.
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Team player with the ability to work under pressure.
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Why Join Us?
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Competitive salary and benefits package.
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Growth opportunities in a dynamic and fast-paced environment.
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Work with a highly skilled and collaborative team.
???? Be a part of our innovative team and help us enhance customer experience with top-notch support!
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