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Date Posted
04-Jul-2026
Location
Delhi (DL), 1
Job Type
Full Time
Company
Group
Description
???? Hiring: Support Engineer (Work from Home)
???? Job Details
- ???? Job Type: Full-Time
- ???? Work Mode: 100% Remote (Work from Home)
- ???? Industry: IT & Managed Services
???? About the Role
Join a fast-growing company where employees truly believe in what they do! We offer a 100% remote work environment, allowing you to contribute to a dynamic, fast-paced industry while maintaining work-life balance.
As a Support Engineer, you will be responsible for handling technical support incidents, collaborating with teams, and continuously improving customer experience.
???? Responsibilities & Duties
✔ Take ownership of support incidents and resolve them using all available resources.
✔ Participate in emergency call-outs as a 2nd chair to assist L1 engineers and learn.
✔ Prepare and update Knowledge Base (KB) articles.
✔ Continuously improve work quality based on feedback and coaching.
???? Eligibility Criteria
???? Required Technical Skills
✅ 1-2 years of experience in a technical role (preferably in Support/Managed Services).
✅ Basic Linux/Unix knowledge (navigation, scripting, diagnostic commands).
✅ Shell scripting for simple tasks or troubleshooting.
✅ SQL query writing and experience in an RDBMS (Database) environment.
✅ Basic networking knowledge and understanding of the TCP/IP protocol.
✅ Network trace analysis skills (a plus).
✅ Familiarity with telecommunications protocol standards (SS7/SIGTRAN & Diameter) (a plus).
✅ Understanding of hardware (servers, storage devices) (a plus).
???? Required Soft Skills
✅ Strong communication skills in English (written & spoken).
✅ Customer advocacy, empathy, and attention to detail.
✅ Proven problem-solving and troubleshooting skills.
✅ Ability to prepare knowledge base articles and playbooks.
???? Why Join Us?
✅ Work 100% remotely from anywhere.
✅ Gain exposure to cutting-edge technologies.
✅ Be part of a fast-paced, innovative, and dynamic team.
✅ Excellent growth and learning opportunities.
???? Location: Remote (Work from Home)
???? Apply now and become a key part of our success!
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