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Engineering Support Advisor Customer Support
English
₹15000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
06-Jul-2026
Location
Karnataka (KA), 1
Job Type
Full Time
Company
Group
Description
Engineering Support Group (ESG) Analyst – FINASTRA Fusion Banking Loan IQ
???? Location: Bengaluru, Karnataka
???? Job Type: Full-time
About FINASTRA Fusion Banking Loan IQ
Fusion Banking Loan IQ is the world’s leading solution for commercial loan servicing, covering:
✅ Structured & Syndicated Loans
✅ Project & Bilateral Loans
✅ Asset-Based & Commercial Real Estate Loans
✅ Islamic & Agricultural Loans
It provides seamless loan lifecycle management, automating lending operations while enforcing business control processes.
About the Engineering Support Group (ESG)
The Engineering Support Group (ESG) is responsible for investigating complex technical cases raised by customers and internal teams, including Functional Analysts, Implementation, and Pre-sales teams.
???? Key Objectives of ESG:
✔ Diagnose root causes of issues and classify them as bugs, normal behaviors, or enhancement requests.
✔ Provide workarounds for critical issues and collaborate with Level 3 Support for bug fixes.
✔ Perform code-level troubleshooting using Java and debugging tools.
✔ Work closely with R&D, Professional Services, and Sales Operations.
???? Global Support Coverage: Expected to work in multiple shifts to support customers worldwide.
Role Overview & Key Responsibilities
1️⃣ Technical Analysis & Issue Investigation
???? Investigate medium-to-high complexity cases and collaborate with other teams.
???? Perform root cause analysis (RCA) using Java coding skills and debugging tools.
???? Troubleshoot database-related issues using Oracle & MS SQL (import/export, writing queries).
2️⃣ Bug Validation & Resolution
???? Validate bugs thoroughly and create clear documentation (HTR - How to Reproduce).
???? Propose workarounds for high-severity bugs.
???? Conduct regression testing beyond the bug scope to prevent recurring issues.
3️⃣ Client Interaction & Case Management
???? Act as a point of contact for customers, following up on critical upgrades.
???? Manage multiple cases simultaneously under pressure and provide remote troubleshooting.
???? Follow best practices for case management and escalate issues when necessary.
4️⃣ Planning & Development
???? Continuously enhance knowledge through training and self-learning.
???? Challenge priorities if misaligned and ensure timely delivery of tasks.
???? Maintain a team-player attitude while working independently on assigned issues.
Required Skills & Experience
✔ Experience: 3–6 years in software engineering or technical support.
✔ Database: Strong knowledge of Oracle, MS SQL, writing complex queries, and import/export operations.
✔ LoanIQ: Installation, environment maintenance, and troubleshooting.
✔ Java Troubleshooting: Core Java debugging, memory heap analysis, garbage collection, CPU stats.
✔ Middleware & Tools: Apache Tomcat, Postman, SOAP, WIN SCP, UNIX/Linux, Message Queue, Dynatrace, Load Balancer, Grafana, Loki.
✔ Cloud & DevOps: Azure Cloud, Pipeline Creation, AKS (Azure Kubernetes Service), maintaining Azure environments.
✔ Networking & Server Administration: Basic triaging and configuration.
Qualifications & Certifications
???? Education:
✅ Bachelor’s degree in Engineering, Mathematics, or Computer Science.
✅ Finance/BFSI background is a plus.
???? Join us and be a part of a dynamic team revolutionizing commercial lending technology! ????
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