Enterprise Technology Information Technician
English
₹15000/MONTH
4 Year
Bachelor's degree
Work From Office
Date Posted
10-Jul-2026
Location
Maharashtra (MH), 1
Job Type
Full Time
Company
Group
Description
???? Job Opening: ETI Helpdesk Technician
???? Location: Mumbai, Maharashtra
???? Job Type: Full-time
???? Schedule: Rotational Shifts | Weekend Availability
???? About EisnerAmper:
EisnerAmper is one of the world’s largest accounting, tax, and business advisory firms with over 4,000 employees and 400+ partners globally. With a history of innovation and a passion for diversity, we provide services to a diverse portfolio of clients, ranging from financial institutions and startups to Fortune 500 companies and nonprofits.
Our Indian arm, EisnerAmper India, was established in 2007 and has offices in Mumbai, Bangalore, and Hyderabad, supporting global operations with over 500 professionals.
???? Why Work With Us?
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Join a recognized “Great Place to Work” award-winning firm
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Work in a flexible, collaborative, and inclusive culture
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Be part of a technology-forward team creating real impact
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Access to Employee Resource Groups (ERGs) and DE&I initiatives
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Enjoy support for personal development, wellness, and innovation
???????? Role Overview – ETI Helpdesk Technician:
As an ETI Helpdesk Technician, you will support technical operations by troubleshooting and resolving system issues, responding to helpdesk queries, and maintaining optimal IT support across platforms.
????️ Key Responsibilities:
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Participate in a 24x7x365 rotating on-call schedule
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Answer and resolve inbound support calls via Help Desk
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Research, troubleshoot, and resolve technical issues
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Escalate complex issues to Senior Technicians as needed
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Perform remote diagnostics and resolve user issues
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Install/configure hardware and perform system maintenance
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Update and manage incident tickets within SLA
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Support audio/video conference equipment
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Ensure ticket documentation is accurate and complete
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Travel to local offices as required
???? Requirements:
✅ Basic Qualifications:
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Associate’s or Bachelor’s degree in Computer Science or related field
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2–4 years of experience in a Computer Technician or IT Helpdesk role
???? Preferred Skills:
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Master’s degree in IT or equivalent
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Strong verbal and written communication skills
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Proficiency with Microsoft OS, Office, and networking fundamentals
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Understanding of TCP/IP, VPN, Wi-Fi
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Experience with Ivanti or similar ticketing tools
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Prioritization and multitasking abilities
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Commitment to customer service excellence
???? Inclusion & Equal Opportunity:
EisnerAmper is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees—regardless of age, race, gender, religion, orientation, or background.
???? To Apply or Request Accommodation:
If you require accommodation during the application process, email:
???? indiata@eisneramper.com
Let me know if you want a condensed version for social sharing, email format, or help drafting a cover letter tailored to this role.
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