SALES MANAGER - MUMBAI BASED
English
₹15000/MONTH
2 Year
Bachelor's degree
Work From Office
Date Posted
10-Jul-2026
Location
Delhi (DL), 1
Job Type
Full Time
Company
Group
Description
Job Details:
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Position: Sales Manager / Sales Executive
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Company: Hyatt International
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Location: Goa
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Job Type: Full-time
Main Duties:
Administration:
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Maintain an efficient and accurate filing system (manual and electronic).
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Keep complete and supported records of all Sales Agreements, Contracts, and Quotations.
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Establish an efficient trace file to track business booked.
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Submit sales report to the Director of Sales promptly.
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Provide accurate reporting of booked business to the Sales Coordinator for monthly consolidation.
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Knowledge of Goa Market and experience with Corporates, Travel, and Trade segments, especially based out of Delhi.
Customer Service:
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Entertain and conduct hotel inspections for clients when needed.
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Build and maintain strong relationships with established clientele and explore new business opportunities.
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Liaise with operational departments to ensure guest requests and expectations are met.
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Handle guest and employee inquiries in a courteous and efficient manner, ensuring follow-ups for unresolved issues.
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Maintain positive interactions with guests and colleagues to foster strong working relationships.
Financial:
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Achieve monthly and annual personal targets contributing to the sales revenue.
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Develop and review Personal Business Plan linked to the Hotel’s Annual Business Plan.
Marketing:
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Conduct extensive competitor research and maintain excellent product knowledge of the hotel.
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Monitor and evaluate market trends (local, national, and international), ensuring the hotel's competitiveness.
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Ensure high exposure for the hotel through direct sales solicitation via telephone, contracts, and written communication.
Operational:
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Conduct professional sales calls using Hyatt’s Consultative Selling principles.
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Plan sales calls with defined objectives.
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Maintain detailed knowledge of the hotel’s facilities, features, and services.
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Continuously conduct competitor research and maintain excellent product knowledge.
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Systematically and efficiently call on allocated accounts within the location, reporting findings to the Director of Sales.
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Pre-qualify and target prospects using the hotel database and develop effective sales solicitation strategies.
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Professionally conduct routine telemarketing activities to identify new business opportunities.
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Meet and greet VIP guests upon arrival/departure.
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Plan and make sales trips to current and potential clientele to explore new business opportunities.
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Entertain and conduct hotel inspections for representatives/delegates as required.
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Establish strong contacts to gather information regarding upcoming functions/events.
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Assist Sales Buddy in following up on all matters in their absence.
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Review and seek productivity improvements through process streamlining.
Personnel:
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Ensure employees maintain awareness of hotel product knowledge, current promotions, policy changes, and internal communications.
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Assist in the recruitment and selection of Sales employees, ensuring adherence to competency-based hiring practices.
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Oversee punctuality and appearance of Sales employees, ensuring they meet grooming standards.
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Maximize the effectiveness of employees through appropriate training, coaching, and mentoring.
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Assist in conducting annual Performance Development Discussions and support employees' professional development goals.
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Plan and implement effective training programs in coordination with the Training Manager and Departmental Trainers.
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Encourage creativity and innovation, recognizing employees' contributions to the success of the operation.
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Support the implementation of Hyatt’s People Philosophy, demonstrating and reinforcing the company’s values and culture.
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Support the implementation of changes based on the Employee Opinion Survey.
Other Duties:
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Attend and contribute to all training sessions and meetings as required.
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Be knowledgeable about statutory legislation in employee and industrial relations.
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Exercise responsible management and behavior, representing the hotel management team positively.
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Maintain strong, professional relationships with relevant representatives from competitor hotels, business partners, and other organizations, especially travel agencies, local business groups, and airlines.
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Adhere to the hotel's rules and regulations, including policies and procedures on computer resources, fire, hygiene, health, and safety.
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Ensure high standards of personal presentation and grooming.
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Adapt to changes in the Sales and Marketing function as dictated by the industry, company, and hotel.
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Carry out any other reasonable duties and responsibilities as assigned.
Qualifications:
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Education: Relevant degree or diploma in Hospitality or Tourism Management.
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Experience: Minimum 2 years of work experience as a Sales Manager or Sales Executive.
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Skills: Strong problem-solving, administrative, and interpersonal skills are essential.
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