Senior Product Specialist- Flight Plan Management
English
₹20000/MONTH
2 Year
Bachelor's degree
Work From Office
Date Posted
09-Jul-2026
Location
Delhi (DL), 1
Job Type
Full Time
Company
Group
Description
Job Title: 2nd Level Advanced Support
???? Location: Delhi, India
???? Job Type: Regular
???? Benefits: Flexible schedule | Work from home
About the Role:
We are seeking a 2nd Level Advanced Support professional to join our team. This role focuses on troubleshooting and resolving customer-reported issues related to CAE's Flight Plan Manager application, ensuring seamless operations for our airline customers.
You will work with complex functional and technical systems in a fast-paced, customer-centric environment. This position requires strong analytical, troubleshooting, and problem-solving skills along with the ability to communicate effectively with internal teams and airline clients.
Key Responsibilities:
✅ Work onsite at the customer’s location to provide technical support.
✅ Understand, troubleshoot, and resolve customer concerns related to the Flight Plan Manager.
✅ Implement technical solutions and configurations for existing customers.
✅ Support larger implementation projects and provide necessary technical assistance.
✅ Create and update solution documentation for internal and external use.
✅ Collaborate with internal teams and escalate issues via email, ticketing system, and internal meetings.
✅ Determine when escalations are required and involve senior management when necessary.
✅ Diagnose and resolve complex customer issues by troubleshooting customer environments or replicating problems in a lab setting.
✅ Gather customer feedback and communicate insights to internal stakeholders.
Required Skills & Experience:
???? Education: University degree or higher.
???? Experience:
-
3-5 years of experience in an Airline Operations Center (dispatcher experience preferred).
-
5+ years in customer interaction and technical support.
???? Technical Skills: -
Advanced SQL knowledge.
-
Experience with MS Windows Server, MS SQL Server, Clustering.
-
Knowledge of ITIL processes (e.g., Change Management Process preferred).
-
Advanced computer software skills.
???? Soft Skills: -
Excellent English communication skills (written & verbal).
-
Ability to work under pressure in an onsite setup.
-
Flexible to adapt to changing work schedules.
???? Quick learner: Self-motivated and able to learn through online training.
Why Join CAE?
???? Opportunity for international travel.
???? Work on diverse, multidisciplinary projects.
???? Represent CAE at external conventions and conferences.
???? Possibility to work from home occasionally.
⏳ Flexible schedules.
???? Attractive employee benefits package.
At CAE, we are committed to diversity, equity, and inclusion. We encourage applicants from all backgrounds to apply. If you require reasonable accommodations during the hiring process, please contact us at rh-hr@cae.com.
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