Senior Product Support Engineer
English
₹15000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
04-Jul-2026
Location
Delhi (DL), 1
Job Type
Full Time
Company
AMN
Description
Job Title: Senior Product Support Engineer
???? Location: India (Hybrid Employment)
???? Employment Type: Full-time
About Appfire
At Appfire, we believe great work happens when employees have the freedom to choose how they work. With over 20 years of experience in developing software that empowers teams to collaborate effectively, we understand that one size does not fit all.
✅ Work from home, the office, or anywhere in the world – we provide the tools, access, and expertise to help you succeed.
✅ Enjoy a flexible schedule – plan your work around what matters most to you.
✅ Take time off as needed – no rigid approval processes for vacation days.
✅ Continuous learning opportunities – access to online platforms, leadership programs, and internal hackathons.
✅ Global collaboration – work with an international team and explore new challenges through our internal mobility program.
At Appfire, you decide how you want to work. Join us and shape your own experience!
About the Role
We are looking for an ambitious and skilled professional to join Appfire as a Senior Product Support Engineer. You will work with enterprise-class Appfire products and Atlassian tools (Jira, Confluence, Bitbucket), deployed globally across cloud and data center environments.
In this role, you will diagnose, troubleshoot, and resolve complex technical issues, ensuring a seamless experience for our customers.
Key Responsibilities
Technical Support & Troubleshooting
✔ Diagnose, configure, troubleshoot, and resolve technical issues for Appfire Apps in the Atlassian ecosystem.
✔ Work with SaaS, Virtual Environments, AWS, Azure, Docker containers, and more.
✔ Apply System Administration & DevOps (CI/CD) skills to integrate Appfire apps with Atlassian tools.
✔ Research and analyze L1-L2-L3 level software support issues.
Collaboration & Leadership
✔ Provide technical guidance and mentorship to peers and junior team members.
✔ Work closely with Leads, Principals, and Technical Architects.
✔ Handle customer complaints with autonomy and responsibility, ensuring resolution.
✔ Collaborate with internal teams and customers on escalated issues.
Development & Process Improvement
✔ Utilize knowledge of Python, JavaScript, or Groovy (preferred but not mandatory).
✔ Assist in the development of troubleshooting procedures and best practices.
✔ Continuously improve customer experience and product performance.
Skills & Experience Required
???? Education: B.E./B.Tech., MCA, or a similar field.
Technical Skills
✔ Strong analytical and problem-solving skills to quickly identify and resolve issues.
✔ Experience in scripting, databases, and system administration.
✔ Excellent communication and customer-facing skills.
✔ Minimum 5 years of experience supporting enterprise-class software products as a System/Application Support Engineer.
✔ At least 3 years of experience working as an Application/System Administrator, collaborating with global teams.
✔ Knowledge of Atlassian products (Jira, Confluence, Bitbucket, etc.) is highly desirable.
Soft Skills & Culture Fit
✔ Customer-centric mindset – committed to enhancing client experiences.
✔ Adaptability – able to thrive in a fast-changing environment.
✔ Strong collaboration skills – able to connect effectively in hybrid/remote settings using Slack, Zoom, and G Suite.
✔ Leadership abilities – skilled in mentoring, coaching, and people development.
Employee Benefits
Financial Benefits
???? Equity Rewards Program
???? Remote Work Allowance: Up to INR 12,000 per year
???? Tax-saving options (Voluntary Provident Fund, National Pension System)
Professional Development
???? Appfire University – internal learning platform
???? O’Reilly subscription for technical education
Health & Wellness
???? Group Medical Insurance (INR 5,00,000 for employees and dependents, including parents)
???? Group Term Life Insurance: INR 20,00,000 - 50,00,000
⚡ Personal Accident Insurance: INR 15,00,000
???? Free telemedicine consultations
⚕ EDLI Scheme: Coverage up to INR 7,00,000
Paid Time Off & Leave
???? 21 days of paid annual leave
???? Uncapped sick leave
???? 10 paid holidays per year
???? 5 days of paternity leave
???? Maternity leave (as per the Maternity Benefits Act)
???? Crèche benefits
Work Flexibility
???? Hybrid work options – work from home or our Hyderabad office
Community Engagement
???? CSR Program (Appfire Town) – participate in volunteering activities (3 fully paid days per year)
Why Join Appfire?
???? A People-First Company
Appfire has been remote-first since its inception, with 800+ employees across 27 countries. We invest in personal and professional growth, ensuring respect and inclusion in every aspect of our work.
???? Watch Randall Ward (CEO & Co-Founder) discuss our people-first approach:
???? https://youtu.be/GXuChQzzowI
???? Corporate Social Responsibility (CSR)
Through Appfire Town, our CSR program, we drive impactful change globally. Since 2015, we have been part of the Pledge 1% initiative, contributing through equity, product, profit, and employee time.
???? Industry Recognition & Growth
✅ Profitable SaaS leader – Grew from $10M ARR in 2019 to $200M ARR in 2023
✅ Trusted by 20,000+ customers, including 55% of the Fortune 500
✅ Essential for major companies like Netflix, Samsung, Dell, Visa, NASA, and Boeing
✅ ISO & SOC 2 certified for security and privacy
???? Awards & Recognition:
- Deloitte Technology Fast 500
- Inc. Best Workplaces
- BuiltIn’s Best Places to Work
???? Learn more: https://appfire.com/awards
???? Join Us & Shape the Future!
Ready to be part of a high-impact, flexible, and innovative team?
???? Apply Now & Start Your Appfire Journey!
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