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Senior Remote Support Engineer
English
₹15000/MONTH
1 Year
Bachelor's (Preferred)
Work From Office
Date Posted
11-Jul-2026
Location
Delhi (DL), 1
Job Type
Full Time
Company
Huntsman
Description
Role: Remote Desktop Support
Job Type: Full-time
Location: Delhi, Delhi
Profile:
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5+ years of experience in remote desktop support, with the ability to troubleshoot software, hardware, and connectivity issues remotely.
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At least 3+ years of experience utilizing chat functionality to service customers.
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Proficient with MS Office Applications, including Outlook, and providing software, hardware, and application support for Windows and MAC issues.
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Experience supporting remote employees using multiple form factors, including Citrix environments, VDI machines, and Avaya/Cisco Telephony.
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Familiarity with security tools and triaging.
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Experience with installation, upgrade, and maintenance of software, hardware, and peripherals.
Deliverables:
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Utilize remote control tools to manage and enforce compliance with standards.
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Assist in enabling the enforcement of compliance with standards and the optimization of devices and software.
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Using chat functionality, resolve incidents and diagnose underlying problems using remote-control capability and, when possible, implement corrective actions to resolve issues. If a resolution is not possible, escalate as per the escalation procedures.
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Leverage knowledge cases for issue resolution and follow pre-defined scripts to remediate issues.
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Update knowledge cases as necessary to ensure they remain up-to-date and represent the most effective way to service the customer’s incident.
Let me know if you’d like to make any more adjustments or have further questions!
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