Sr. Technical Support Engineer (L3/SME)
English
₹15000/MONTH
5 Year
Bachelor's degree
Work From Office
Date Posted
06-Jul-2026
Location
Maharashtra (MH), 1
Job Type
Full Time
Company
Group
Description
Senior Technical Support Engineer | LivePerson
???? Location: Remote
???? Job Type: Full-time
???? Benefits: Health Insurance, Vacation & Holidays, Learning & Development Opportunities
About LivePerson
LivePerson (NASDAQ: LPSN) is a global leader in AI for business, trusted by top brands like HSBC, Chipotle, and Virgin Media. Our Conversational Cloud platform powers a billion interactions per month, helping businesses engage with consumers safely and responsibly.
At LivePerson, we foster an inclusive and innovative workplace, encouraging collaboration and continuous learning. We operate with a growth mindset, solving challenges and driving meaningful impact.
Role Overview: Senior Technical Support Engineer
As a Senior Technical Support Engineer, you will:
✔ Own and resolve complex technical issues within SLAs.
✔ Be the technical focal point for escalated customer issues.
✔ Act as the liaison between customers, Product Management, R&D, and Business Units.
✔ Serve as a Subject Matter Expert for LivePerson products.
✔ Develop troubleshooting tools and processes to enhance support efficiency.
✔ Mentor and educate 2nd-tier support engineers.
✔ Provide on-call support (24/7 availability may be required).
Key Responsibilities
???? Technical Expertise & Issue Resolution
✔ Analyze, troubleshoot, and resolve deep technical issues.
✔ Work with web technologies, SQL, cloud infrastructure, and backend systems.
✔ Troubleshoot network protocols, web servers, and big data technologies.
???? Collaboration & Stakeholder Management
✔ Communicate effectively with enterprise customers via email and calls.
✔ Lead technical bridges during critical customer incidents.
✔ Work closely with cross-functional teams to drive issue resolution.
???? Continuous Improvement & Mentorship
✔ Develop knowledge base articles and troubleshooting guides.
✔ Mentor junior engineers to reduce escalations.
✔ Analyze recurring issues and propose improvements.
Required Skills & Experience
???? Qualifications:
✔ 5+ years of experience in technical support, troubleshooting, and problem resolution.
✔ Strong SQL proficiency and ability to analyze backend systems.
✔ Experience with web technologies, cloud infrastructure (SaaS), and security principles.
✔ Hands-on expertise in networking, monitoring tools (Grafana, Graphite), and logging systems (Kibana, Splunk).
✔ Strong communication skills to engage with enterprise customers.
✔ Ability to work under pressure in a fast-paced environment.
✔ Self-motivated, adaptable, and eager to learn new technologies.
???? Nice-to-Have Skills:
✔ Experience with object-oriented programming and server-side scripting.
✔ Background in security and authorization principles.
✔ Bachelor's degree in Computer Science, Engineering, IT, or a related field.
Benefits & Perks
???? Why You'll Love Working at LivePerson
✅ Health Coverage (Medical, Dental, Vision)
✅ Vacation & Paid Holidays
✅ Career Development & Growth Opportunities
✅ Flexible Work Policy – Work from your preferred environment
???? LivePerson is a remote-friendly, innovative workplace, recognized by Fast Company, Newsweek, and BuiltIn!
Diversity & Inclusion at LivePerson
LivePerson is an equal opportunity employer, embracing diversity and inclusivity. We welcome applicants of all backgrounds and are committed to providing reasonable accommodations for candidates with disabilities.
Beware of Phishing Scams!
???? LivePerson never asks for personal or financial information during the hiring process.
✔ Official recruiters use @liveperson.com emails.
✔ Be cautious of fraudulent job offers via LinkedIn or text messages.
✔ If in doubt, contact recruiting-lp@liveperson.com.
???? Your safety and privacy matter to us.
???? Join LivePerson and be part of a team revolutionizing AI-powered customer engagement! Apply now! ????
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