Date Posted
05-Jul-2026
Location
Tamil Nadu (TN), 1
Job Type
Full Time
Company
Group
Description
Job Details
- Job Type: Full-time
- Location: Chennai, Tamil Nadu
Company Overview
WPP is the creative transformation company, using the power of creativity to build better futures for people, the planet, clients, and communities.
- Global Presence: 115,000+ employees in 110 countries
- Headquarters: New York, London, Singapore
- Clients: Ford, Unilever, P&G, Google, HSBC, UN, and more
- Industry Recognition: Leader in Bloomberg Gender Equality Index, FTSE 100 rankings for Women on Boards
Why We're Hiring
WPP IT plays a vital role in modernizing ways of working, shifting to cloud-based architectures, automating processes, and digitizing client and colleague experiences.
GroupM, a part of WPP, is the world's leading media investment company, managing $63B+ in annual media investments through its agencies.
This role is within the Local Systems Team (EMEA) and is crucial in supporting applications and services that drive the media business in local markets.
Job Responsibilities
Business Application Support
- Use Office 365, Kanban, Jira, and ticket systems to support business applications.
- Conduct root cause analysis for various applications.
- Provide documentation, training, and support for new application releases.
- Participate in user acceptance testing (UAT) and build end-user training materials.
Project Support & Implementation
- Assist project teams with best practices, system configurations, client guidelines, and follow-ups.
- Support the implementation of new sites, applications, and dashboards.
- Ensure high product standards during setup and deployment.
User Support & Maintenance
- Become an expert user of local market applications.
- Provide client service to users by troubleshooting and finding solutions.
- Analyze issues and escalate them to the appropriate global support team if necessary.
- Maintain issue tracking and communication with users regarding resolution status.
Testing & Documentation
- Test and evaluate new software releases.
- Guide business users through testing and adoption.
- Provide training, end-user documentation, FAQs, and knowledge-sharing content.
- Contribute to the end-user support portal to improve self-service resources.
Required Skills & Qualifications
Technical Skills
- Experience with Office 365, SharePoint Online, MS PowerApps, and MS Flow.
- Familiarity with Agile, Kanban, and ticketing systems.
- Understanding of development tools and methodologies (Agile, Waterfall, etc.).
- Ability to quickly learn and adapt to new IT products and systems.
Soft Skills
- Excellent client-facing, interpersonal, and communication skills.
- Strong problem-solving mindset with a customer-service focus.
- Ability to multitask and meet deadlines while maintaining attention to detail.
- Collaborative, proactive, and adaptable team player.
Who You Are
- Open-minded: Embrace diversity, collaboration, and innovation.
- Optimistic: Believe in creativity, technology, and talent to shape the future.
- Extraordinary: Work with teams to deliver exceptional solutions.
What We Offer
- Work with passionate, inspired professionals in a creative, high-impact industry.
- Opportunities for growth at a global scale.
- Challenging, innovative projects that encourage creative problem-solving.
Equal Opportunity Employer
WPP is committed to diversity and inclusion, considering applicants regardless of race, gender, age, disability, or other protected characteristics.
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