Date Posted
14-Jul-2026
Location
West Bengal (WB), 1
Job Type
Full Time
Company
Huntsman
Description
Job details
Pay
-
₹25,000
Job type
-
Full-time
Shift and schedule
-
Day shift
Benefits
Pulled from the full job description
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Full job description
Job Title: Product Support Specialist
Location: Remote
Employment Type: Full-time
Experience Level: 1–3 years (entry to mid-level)
About the Role:
We are looking for a detail-oriented and tech-savvy Product Support Specialist to join our growing team. This role demands a unique blend of analytical thinking, communication skills, and hands-on experience with modern data and productivity tools. You will act as a key bridge between users, internal teams, and our product, ensuring smooth onboarding, troubleshooting, and resolution of issues while providing valuable insights to enhance user experience.
Key Responsibilities:
- Act as the first point of contact for customer and internal queries related to the product.
- Provide hands-on support to users by troubleshooting issues and offering practical solutions.
- Work closely with product and engineering teams to escalate and resolve bugs, errors, or user requests.
- Create and maintain clear documentation for FAQs, user guides, and process flows.
- Analyze data to identify usage patterns and generate actionable insights.
- Assist in developing performance reports using tools like Power BI, Tableau, Excel, and SQL.
- Use ML models (basic understanding is sufficient) to support predictions, tagging, or categorization tasks under supervision.
- Leverage tools like ChatGPT, Claude, Gemini, and Perplexity to improve productivity and support quality.
- Collaborate with the marketing/design team using Canva and Google Spreadsheets for reporting or presentations.
- Offer training and onboarding support for new clients or internal team members on product functionalities.
Required Skills & Qualifications:
- Python: Basic to intermediate proficiency, ability to run scripts and analyze data.
- Power BI and/or Tableau: Hands-on experience building dashboards or generating reports.
- SQL: Ability to utilize SQL for data extraction and analysis.
- MS Excel: Intermediate-level knowledge including functions, pivot tables, lookups, etc.
- Machine Learning: Basic understanding of concepts and ability to interpret model outputs.
- Communication: Strong verbal and written communication skills; ability to explain technical concepts in simple terms.
Preferred Tools (Priority Considered for Active Users):
- AI Productivity: ChatGPT, Google Gemini, Claude, Perplexity
- Design: Canva
- Collaboration: Google Sheets
Additional Advantages:
- Portfolio or repositories hosted on GitHub demonstrating projects, contributions, or technical exercises.
- Prior experience in a product, technical support, or client-facing role.
- Demonstrated ability to work in a fast-paced, team-oriented environment.
What We Offer:
- A dynamic and inclusive work culture.
- Opportunities to learn cutting-edge tools and technologies.
- Flexible working hours and remote options.
- Supportive leadership and mentorship for career growth.
Job Type: Full-time
Pay: ₹25,000.00
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Shift:
- Day shift
Language:
- English (Preferred)
Work Location: In person
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