Date Posted
06-Jul-2026
Location
Karnataka (KA), 1
Job Type
Full Time
Company
Group
Description
Technical Support Engineer – Global Customer Service
Location: Bengaluru, Karnataka (Hybrid Work)
Job Type: Full-time | Work from Home Available
About Omnissa
The world is evolving rapidly, and organizations—from corporations to schools—are under immense pressure to provide flexible, work-from-anywhere solutions. They require IT infrastructure that allows seamless application access from any device, on any cloud, while maintaining top-tier security. That’s where Omnissa comes in.
Omnissa is the first AI-driven digital work platform, designed to enable smart, seamless, and secure work experiences from anywhere. Our platform integrates leading solutions, including Unified Endpoint Management, Virtual Apps & Desktops, Digital Employee Experience, and Security & Compliance, with common data, identity, administration, and automation services.
At Omnissa, we believe in autonomous workspaces—self-configuring, self-healing, and self-securing environments that adapt to the way people work. Our mission is to deliver personalized and engaging employee experiences, while optimizing security, IT operations, and costs.
As a global private company with over 4,000 employees, we’re growing rapidly and looking for passionate, talented individuals to join our team. If you’re ready to make an impact and shape the future of work, we’d love to hear from you!
Why Join Us?
✔ Be part of a rapidly growing company at the forefront of the work-from-anywhere transformation.
✔ Gain expertise in the latest cutting-edge technologies and AI-driven digital work platforms.
✔ Work in an energetic, collaborative, and inclusive business environment.
✔ Support 27,000+ companies in over 100 countries through our Global Customer Service team.
✔ Develop your skills in network troubleshooting, device platform support, and server-level diagnostics.
About the Role
We are looking for a Technical Support Engineer to join our Global Customer Service team, supporting the Horizon product suite. In this role, you’ll help our customers troubleshoot, understand, and resolve technical challenges in their remote and hybrid workforce environments.
Success in the Role – First 6-12 Months
???? Learn Omnissa Technology – Develop expertise in Omnissa Workspace One and Global Support Processes.
???? Hands-On Support – Assist global customers in troubleshooting technical issues, with guidance from experienced engineers.
???? Expand Knowledge Base – Work on multiple product lines and advanced technologies, collaborating with senior engineers to improve product development.
???? Continuous Growth – Access training, research tools, and mentorship opportunities to build your skills.
Key Responsibilities
???? Provide technical support to resolve complex customer issues.
???? Develop expertise in network troubleshooting, device platforms (Android, Windows, Apple, MacOS), and server-level diagnostics (Windows, Linux).
???? Use labs, log bundles, knowledge bases, and collaboration tools to analyze and solve problems.
???? Work closely with Engineering, Field Teams, and Technical Experts to enhance the customer experience.
???? Contribute to and update knowledge base articles based on resolved issues.
???? Operate in a fast-paced, challenge-driven environment, continuously learning and growing.
Omnissa's Industry Recognition
???? Gartner Magic Quadrant – Consistently recognized as a leader in Desktop as a Service (DaaS) and Virtual Desktop Infrastructure (VDI).
???? IDC MarketScape Q2 2024 – Named a leader in End-User Computing (EUC).
???? Forrester Wave Q4 2023 – Received top scores in current offering and strategy categories.
???? High Customer Satisfaction – Highly rated on Gartner Peer Insights and TrustRadius.
Diversity & Inclusion at Omnissa
At Omnissa, we believe that diversity drives innovation. We are committed to building a workforce that reflects our global communities and fostering an inclusive, equal-opportunity environment.
Omnissa strictly prohibits discrimination and harassment of any kind. We base all employment decisions on business needs, job qualifications, and merit, without regard to race, religion, gender, disability, or any protected status. We also provide reasonable accommodations to applicants and employees with disabilities, consistent with local law.
???? Join Omnissa and help redefine the future of digital work!
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