Date Posted
08-Jul-2026
Location
Delhi (DL), 1
Job Type
Full Time
Company
Group
Description
Job Details
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Position: L3 Support Engineer
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Job Type: Full-time
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Work Arrangement: Remote/Hybrid
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Benefits:
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Paid time off
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Work from home
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About Sleek
Sleek is a leading company that simplifies back-office tasks for micro SMEs using proprietary software and AI, offering business solutions such as corporate secretarial services, accounting and bookkeeping, and business banking. With a rapid global expansion, Sleek has a growing customer base of 15,000 and has been recognized by leading publications like Forbes, The Financial Times, and LinkedIn for its growth.
The company values humility, kindness, and collaboration, and focuses on customer delight, empowering entrepreneurs to scale their businesses with ease. Sleek is committed to sustainability, aiming for carbon neutrality by 2030 and has made significant strides in environmental conservation.
Role Overview: L3 Support Engineer
We are looking for a Technical Support Engineer (L3) to serve as the highest level of technical escalation in the support team. This role focuses on resolving complex technical issues, ensuring minimal downtime, and maintaining a high level of customer satisfaction. You will collaborate with development teams, product management, and other stakeholders to diagnose, troubleshoot, and resolve issues, as well as contribute to continuous product and service improvements.
Key Responsibilities
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Technical Support & Troubleshooting
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Provide technical support through channels like Zendesk, JIRA, and phone.
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Collaborate with product, tech, and data teams to resolve a variety of inquiries.
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Support internal business stakeholders regarding Sleek platform functionality.
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Issue Resolution & Development
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Identify fixes and develop code for troubleshooting complex issues.
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Configure servers and networks in the Cloud and maintain systems.
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System & Process Updates
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Keep client records up-to-date and ensure accurate data management.
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Update the knowledge base to improve self-servicing and provide better support.
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Collaboration & Feedback
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Engage with cross-functional teams to ensure alignment on requirements and troubleshooting goals.
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Requirements
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Experience:
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Over 5 years of experience as a Software Engineer or in technical support roles.
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Strong technical background with experience in Cloud computing and systems troubleshooting.
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Skills:
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Customer-oriented, with experience facing clients directly in previous roles.
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Strong analytical mindset with attention to detail.
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Ability to think critically, develop solutions, and implement them effectively.
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Proficient in technical support tools like Zendesk and JIRA.
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Attributes:
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Ownership: Ability to take responsibility and see tasks through to completion.
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Humility: Open to feedback and learning from others.
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Structured Thinking: Ability to manage complex systems and solve problems with sound judgment.
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Collaboration: Excellent communication and team-working skills.
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Data-driven: Proficient in using data to support decisions and strategies.
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Why Work at Sleek?
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Flexible work arrangements: Fully remote or hybrid work options available.
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Career Growth: Opportunities to work with cutting-edge AI and contribute to significant growth in a tech-driven environment.
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Positive Work Culture: Sleek fosters a culture of kindness, empathy, and collaboration, making it an ideal place to grow both professionally and personally.
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Environmental Commitment: Be part of a B Corp-certified company, committed to building an inclusive, regenerative economy and achieving carbon neutrality by 2030.
How to Apply:
Please submit your resume and cover letter outlining your experience and how you align with Sleek's values and mission.
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