Technical Support Engineer II
English
₹₹9,50,000/YEAR
1 Year
Bachelor's degree
Work From Office
Date Posted
04-Jul-2026
Location
Tamil Nadu (TN), 1
Job Type
Full Time
Company
Huntsman
Description
Job Details
Job Title: Technical Support Engineer
Company: Madison Logic
Location: Pune, Maharashtra
Job Type: Full-time | In-office
Salary: ₹9,50,000 - ₹11,00,000 per year (Dependent on experience)
Shift Timings:
- 4:30 PM - 1:30 AM
- 5:30 AM - 2:30 PM
- 7:30 AM - 4:30 PM
About Madison Logic
Madison Logic is reshaping B2B marketing with a diverse, inclusive, and innovative work culture. Our vision is to empower global B2B organizations to convert their best accounts faster.
We believe in urgency, accountability, innovation, customer respect, and integrity, making our workplace dynamic and rewarding.
About the Role
As a Technical Support Engineer, you will provide Tier II level technical support, addressing hardware and software issues. You will assist and train users, ensuring they effectively utilize software applications while maintaining strong relationships with stakeholders.
This role requires a high level of problem-solving skills and the ability to document issues efficiently in a ticketing system.
Responsibilities
✔ Provide Tier II technical support for hardware and software issues
✔ Assist & train non-technical users in software utilization
✔ Foster strong relationships with internal & external stakeholders
✔ Create & maintain an application-focused knowledge base
✔ Accurately document customer issues in the ticketing system
✔ Diagnose user issues within applications
✔ Handle customer escalations & concerns effectively
✔ Conduct testing, troubleshooting, and research to improve response to support cases
✔ Become a Subject Matter Expert (SME) through ongoing learning & training
✔ Provide consultation on best practices for Madison Logic products
Required Skills & Qualifications
✅ University degree + 5 years of experience
✅ Minimum 2 years of experience as a Support Engineer
✅ 1+ year experience with AWS services & tools
✅ 1+ year experience with technical application systems
✅ Demonstrated knowledge of database architecture & systems configuration
✅ Working knowledge of SQL
✅ Excellent verbal & written English communication
✅ Ability to explain complex technical concepts clearly
✅ Strong problem-solving & troubleshooting skills
Desired Characteristics
✔ Proactive & self-sufficient – able to figure things out independently
✔ Strong urgency & accountability – gets things done efficiently
✔ Excellent communication & interpersonal skills
✔ Team player with a professional attitude
✔ Ability to manage multiple tasks & projects in a fast-paced environment
✔ Hands-on approach – willing to take initiative
Employee Benefits
???? 5 LPA Medical Coverage
????️ Life Insurance
???? Provident Fund Contributions
???? 5 Days Paid Marriage Leave
???? Learning & Development Stipend (over and above CTC)
???? Wellness Stipend (over and above CTC)
???? Transport facility for female employees (for shifts between 9:30 PM - 7:00 AM)
???? Work in a welcoming office environment at AWFIS co-working space, Amanora Mall
Work Environment
???? In-office position (No hybrid work for this role)
???? Where applicable, Work-From-Home (WFH) must be conducted from a legal Madison Logic location
???? WFH requires full-time availability in a distraction-free environment with high-speed internet
Pay Transparency & Diversity Commitment
✔ Competitive salary based on experience & skills
✔ Equity & transparency in pay – determined through a rigorous review process
✔ Inclusive workplace – we welcome all candidates regardless of gender, race, or background
✔ Privacy protection – all personal data is handled securely as per our privacy policy
???? Join Madison Logic and be a part of a team that values innovation, collaboration, and growth!
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