Technical Support Engineer Voice Process Day Night Shift
English
₹15000/MONTH
1 Year
Bachelor's (Preferred)
Work From Office
Date Posted
14-Jul-2026
Location
Karnataka (KA), 1
Job Type
Full Time
Company
Group
Description
Job Title: Technical Support Engineer
Job Type: Full-time
Location: Electronic City or Whitefield (Bangalore)
Work Location: In-person
Payroll Company: Quess IT Staffing
Cab Facility: Two-way cab provided
Joining: Immediate joiners preferred
Shift Schedule:
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Rotational Shift
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Evening Shift
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Night Shift
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Monday to Friday
Salary: ₹2,65,300.68 – ₹5,20,000.00 per year
Additional Benefits:
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Performance-based incentives
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Commuter assistance
Job Overview
As a Technical Support Engineer, you will be responsible for troubleshooting hardware, software, networking, and OS-related issues for global clients. You will provide remote technical support via phone or e-chat using documented protocols and knowledge databases. This is a client-facing role that demands excellent communication, strong technical skills, and a customer-focused approach.
Key Responsibilities
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Follow standard protocols and documented processes to address and resolve customer issues
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Handle technical queries related to hardware, operating systems, servers, PC components, software, printers, and networking
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Use proactive notification systems to identify and resolve issues
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Respond to inquiries about features, specifications, warranty, and repairs for current and discontinued products
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Provide effective solutions in a clear and non-technical language to customers
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Manage customer interactions in a professional and courteous manner
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Escalate issues as needed and work under supervision of a Team Lead or Supervisor
Required Skills
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Excellent verbal and written communication skills in English and Hindi
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Strong troubleshooting abilities in:
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Operating Systems
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Networking
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PC Hardware and Software
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Printers and Servers
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Prior experience in client-facing roles (remote or in-person)
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High accuracy in data entry
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Familiarity with call routing, case management, and logging systems is desirable
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Basic to intermediate computer proficiency
Candidate Profile
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Ability to troubleshoot hardware, OS, and networking issues via phone for global clients
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Proactive, positive, and professional demeanor
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Comfortable handling a variety of tech products using a comprehensive information database
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Strong problem-solving skills with the ability to explain solutions to non-technical users
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Willing to work night and rotational shifts
Would you like a tailored resume or cover letter for this position?
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