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Technical Support Engineering
English
₹15000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
04-Jul-2026
Location
Karnataka (KA), 1
Job Type
Full Time
Company
Huntsman
Description
Job Details
Job Title: Senior Support Engineering Manager
Job Type: Full-time
Location: Bengaluru, Karnataka (Hybrid – up to 50% work from home)
Company Overview
With over 17,000 employees worldwide, the Customer Experience & Success (CE&S) organization at Microsoft is committed to empowering customers by delivering exceptional experiences that maximize business value.
Within CE&S, the Customer Service & Support (CSS) organization focuses on building trust and confidence by providing seamless support experiences. Powered by Microsoft’s AI technology, CSS helps consumers, businesses, and partners resolve issues efficiently while preventing future challenges.
Microsoft’s mission is to empower every person and organization on the planet to achieve more. Our values of respect, integrity, and accountability shape an inclusive workplace where everyone thrives.
Job Description
As a Senior Support Engineering Manager, you will lead a team of support engineers with deep technical expertise to resolve complex customer issues. Your role involves:
✅ Customer Relationship Management – Overseeing technical support interactions and ensuring customer satisfaction.
✅ Team Leadership – Managing and mentoring a team of product experts to deliver top-tier support.
✅ Technical Readiness – Ensuring your team possesses up-to-date technical skills to enhance customer experience.
✅ Issue Resolution & Escalation Management – Acting as a primary escalation point to remove roadblocks for support engineers.
✅ Product & Process Improvement – Engaging in feedback loops and implementing automation/tools for enhanced efficiency.
✅ Business Integration – Establishing effective cross-team collaboration strategies for seamless customer support.
Key Responsibilities
???? People Management: Lead, mentor, and retain a high-performing team of technical support engineers.
???? Response & Resolution: Manage customer relationships and handle escalations efficiently.
???? Technical Readiness: Ensure continuous learning and skill enhancement for your team.
???? Process Improvement: Participate in case triage meetings and drive feedback loops.
???? Business Integration: Build cross-functional engagement strategies for seamless collaboration.
Qualifications & Requirements
???? Education & Experience:
✔ 5+ years of experience in operational excellence, delivery management, account management, sales, or vendor management
✔ OR a Bachelor’s degree in Computer Science, IT, or related field with 3+ years of relevant experience
✔ OR equivalent hands-on experience in a similar role
✔ 1+ year of people management experience
???? Language Requirement:
✔ Fluent in English (Reading, Writing, and Speaking)
Why Join Microsoft?
✅ Hybrid Work Flexibility – Work up to 50% remotely
✅ Growth & Learning – Opportunity to enhance customer relationship management skills
✅ Diversity & Inclusion – Work in an inclusive and collaborative environment
✅ Technology-Driven Solutions – Leverage Microsoft’s AI-powered support tools
Microsoft is an Equal Opportunity Employer
Microsoft provides equal employment opportunities and ensures fair treatment regardless of age, gender, race, disability, religion, sexual orientation, or any other legally protected characteristic.
If you require assistance or accommodations during the application process, please refer to Microsoft’s policies on reasonable accommodations.
???? Join us and accelerate your career in a dynamic and innovative environment! ????
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