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Technical Support Engineering
English
₹20000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
04-Jul-2026
Location
Delhi (DL), 1
Job Type
Full Time
Company
Microsoft
Description
???? Hiring: Senior Technical Support Engineer – Microsoft (India)
???? Job Details
- ???? Job Type: Full-Time
- ???? Location: India (Up to 50% Work from Home)
- ???? Company: Microsoft (Customer Experience & Success - CE&S)
???? About Microsoft CE&S
With over 17,000 employees worldwide, Microsoft’s Customer Experience & Success (CE&S) division is dedicated to empowering customers with world-class support. Customer Service & Support (CSS) within CE&S ensures a seamless support experience by leveraging AI-driven solutions, resolving technical issues, and building customer trust.
As a Senior Technical Support Engineer, you will play a key role in troubleshooting and resolving complex technical issues, providing an excellent support experience for customers globally.
???? Job Responsibilities
✔ Own, troubleshoot, and resolve complex customer technical issues.
✔ Provide technical support via phone, email, or web.
✔ Use best practices for collaboration and troubleshooting.
✔ Identify and escalate critical technical or strategic issues.
✔ Maintain incident management requests and collaborate with product/engineering teams.
✔ Contribute to automation and self-help assets for improved customer experience.
✔ Provide technical coaching and mentoring to the team.
✔ Participate in community development and knowledge sharing.
???? Job Qualifications
???? Required Skills
✅ 7+ years of prior technical support experience (customer-facing).
✅ Experience in Azure Technical Support or equivalent cloud technologies.
✅ Strong expertise in Active Directory, Azure AD/Entra ID, ADFS, SSO, O365 Identity, Azure MFA.
✅ Experience supporting large enterprise environments with 1000+ users.
✅ Proficiency in Windows System Administration, Networking, Virtualization, PowerShell scripting.
✅ Hands-on experience in Azure Identity Management & Security.
✅ Strong troubleshooting and problem-solving skills.
???? Preferred Skills
✅ Azure 533 certification preferred.
✅ Knowledge of PKI, Authentication protocols, ADFS, O365, Exchange Online.
✅ Experience in load balancing, geo-redundancy, CDN, VPN technologies.
✅ Additional certifications in Cisco, Unix, Security (Good-to-have).
???? Language Requirement
✔ Fluent English (Reading, Writing, Speaking)
???? Microsoft’s Commitment to Diversity & Inclusion
Microsoft is an equal opportunity employer and supports workplace diversity. Qualified candidates will be considered regardless of age, gender, race, disability, sexual orientation, religion, or other protected status.
???? If you require assistance/accommodation during the application process, Microsoft provides resources for accessibility support.
???? Additional Requirements
✔ Ability to pass Microsoft Cloud Background Check upon hiring and every two years thereafter.
???? Why Join Microsoft?
✅ Work on cutting-edge cloud technologies & AI-powered solutions.
✅ Opportunity to grow, innovate, and make an impact.
✅ Flexible work environment (50% Work from Home).
✅ Be a part of a global tech leader & inclusive work culture.
???? Work Location: India (Hybrid)
???? Join Microsoft and be a part of the future of technology!
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