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Technical Support Engineering
English
₹15000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
06-Jul-2026
Location
Karnataka (KA), 1
Job Type
Full Time
Company
Group
Description
Technical Support Engineer – Microsoft
???? Location: Bengaluru, Karnataka
???? Job Type: Full-time | ???? Hybrid (Up to 50% Work-from-Home)
About Microsoft & CE&S
At Microsoft, we empower every person and organization on the planet to achieve more. The Customer Experience & Success (CE&S) organization drives customer success by delivering differentiated support experiences through Microsoft's cutting-edge technology.
Within CE&S, the Customer Service & Support (CSS) team builds trust and confidence by delivering seamless, AI-powered customer support. We help individuals, businesses, and partners resolve technical issues quickly and securely, preventing future problems and maximizing the value of their Microsoft investments.
???? Join us and accelerate your career in a dynamic and growth-oriented environment!
Role Overview
As a Technical Support Engineer, you will:
✅ Own, investigate, and resolve customer technical issues by collaborating across teams and leveraging troubleshooting tools.
✅ Participate in knowledge-sharing initiatives and engage in continuous learning to enhance technical and professional skills.
✅ Identify potential product defects and escalate appropriately to improve Microsoft products and services.
???? Security Screening: This role requires passing the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Key Responsibilities
???? Response & Resolution
- Diagnose, troubleshoot, and resolve customer-reported technical issues.
- Work collaboratively with global teams and leverage best practices to deliver solutions.
???? Readiness & Knowledge Sharing
- Lead or participate in peer learning communities.
- Continuously develop technical proficiency through training and self-learning.
???? Product & Process Improvement
- Identify and escalate product defects to improve Microsoft technologies.
- Contribute to enhancing customer support processes.
Required Qualifications
???? Education & Experience
- Bachelor’s degree in Computer Science, IT, or a related field + 1 year of technical support, consulting, or IT experience.
- OR 3+ years of technical support, consulting, or IT experience.
- OR Equivalent relevant experience.
???? Language Proficiency
- Fluent in English (reading, writing, and speaking).
Preferred Technical Skills
???? Experience in One or More of the Following Areas
- Windows Installation & Management: Automated installation, OS upgrade, and troubleshooting (Windows 10, 2008, 2012, 2016).
- User & Profile Management: Windows Activation, Licensing, and Group Policy.
- Windows Update & Patching: Troubleshooting using CBS architecture & components.
- Security & Encryption: BitLocker administration, MBAM setup, and troubleshooting.
- Remote Desktop & Virtualization: RDP configuration, Hyper-V, Network Virtualization (SDN).
- Networking & Performance: DNS, SMB, Kerberos, PKI, and performance troubleshooting using PerfMon.
- Server Management & Backup: Resilient Storage, Windows Backup, VSS, Clustering.
- Application Management: Installation, configuration, troubleshooting.
- PowerShell Scripting for automation and system management.
???? Bonus: Experience with MDT, WDS, CSM, PerfMon, and advanced network analysis tools.
Why Join Microsoft?
???? Career Growth: Work on cutting-edge technologies and advance your expertise.
???? Inclusive Culture: Thrive in an environment built on respect, integrity, and accountability.
???? Impactful Work: Contribute to global innovation and improve Microsoft products.
???? Work Flexibility: Hybrid work model allows up to 50% remote work.
???? Continuous Learning: Access to world-class training and development programs.
???? Join Microsoft & Make an Impact in the World of Technology! ????
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