Technical Support Engineering
English
₹20000/MONTH
5 Year
Bachelor's degree
Work From Office
Date Posted
08-Jul-2026
Location
Karnataka (KA), 1
Job Type
Full Time
Company
Group
Description
Job Details
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Job Type: Full-time
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Location: Bengaluru, Karnataka
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Work Arrangement: Up to 50% work-from-home flexibility
About Microsoft CE&S
With over 17,000 employees worldwide, the Customer Experience & Success (CE&S) organization empowers customers to accelerate business value through differentiated experiences that leverage Microsoft’s products and services.
Within CE&S, the Customer Service & Support (CSS) team builds trust and confidence for every person and organization by delivering a seamless support experience. Powered by Microsoft's AI technology, CSS helps customers resolve their issues quickly, securely, and efficiently, while also preventing future problems.
We are looking for passionate individuals committed to customer success. As a Technical Support Engineer, you will own, troubleshoot, and resolve customer technical issues, gaining hands-on experience while enhancing your problem-solving and collaboration skills.
Responsibilities
1. Response and Resolution:
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Own, investigate, and resolve customer technical issues.
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Collaborate with internal teams and leverage troubleshooting tools.
2. Readiness:
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Lead or participate in knowledge-sharing communities.
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Continuously develop technical and professional proficiency through training.
3. Product/Process Improvement:
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Identify and escalate potential product defects.
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Contribute to Microsoft product improvements.
Qualifications
Required:
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Education: Bachelor's degree in Computer Science, Information Technology (IT), or a related field OR
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1+ years of experience in technical support, technical consulting, or IT OR
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3+ years of experience in technical support, consulting, or IT (without a degree).
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Language: Fluent in English (reading, writing, and speaking).
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Experience:
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5+ years in technical support, consulting, or IT OR
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Bachelor’s degree + 1+ year of experience.
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Prior experience in a customer support environment.
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Strong troubleshooting and problem-solving mindset.
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Experience with Linux/Windows patching and handling cloud-related alerts.
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Good understanding of Linux/Windows OS, Azure Cloud concepts, and cloud/on-prem network infrastructure.
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Experience with Windows/Linux performance analysis, patch management, and security updates.
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Conceptual knowledge of Windows Active Directory, Security, and Access Control.
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Automation experience using PowerShell, Python, or similar scripting languages.
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Preferred Skills (Desirable but not mandatory):
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Cloud computing (Azure, AWS, or Google Cloud Platform).
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Web app development in C# or Java.
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ASP.NET, MVC application development or support.
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Understanding of databases and query languages.
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Containers solutions such as Docker or Kubernetes.
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Certifications: AZ-900 & AI-900 (preferred).
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DevOps tools and practices, including Terraform, Ansible, Kubernetes.
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Cloud deployment knowledge (Docker, Kubernetes, Azure DevOps).
Security & Compliance
Candidates must meet Microsoft’s security screening requirements. This includes passing the Microsoft Cloud Background Check upon hiring and every two years thereafter.
Why Join Microsoft?
At Microsoft, our mission is to empower every individual and organization to achieve more. We are committed to diversity, inclusion, and fostering an environment where all employees can thrive.
Microsoft is an equal opportunity employer and considers all qualified applicants regardless of age, ancestry, citizenship, color, gender identity, marital status, disability, race, religion, sexual orientation, or any other legally protected status.
If you require assistance or accommodation during the application process, please visit for more details.
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